Disney's Reservation System Outage April 30, 2013

[nepalostparks]

Just an FYI for everyone, another "enhancement" coming to Disney's reservation system. Email sent to travel agents below:

Disney will perform a reservation‐system enhancement beginning at 2 a.m. Eastern time (5 a.m. Pacific) on Tuesday, April 30, 2013 and lasting until Tuesday afternoon, April 30, 2013. This enhancement will allow us to better assist you and your Clients in the future.

During this time, our systems will not be fully functional and we will not be able to process:

- Room‐only or vacation package reservations for the Walt Disney World® Resort by phone or online (including making new Resort reservations, making modifications to existing Resort reservations, providing confirmations or taking payments)
- Reservations for dining, dinner shows, tours, recreation and children’s activity centers at the Walt Disney World Resort, as well as for Cirque du Soleil® La Nouba™
- Room-only or vacation package reservations for Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort
- Room-only or vacation package reservations for the Hotels of the Disneyland® Resort
- Room-only or vacation package reservations for Aulani, A Disney Resort & Spa
- Clients temporarily will be unable to access Disney’s Online Check‐In Service.

We apologize in advance for any inconvenience.

 

[coachwnh]

Unless I'm reading it wrong, the times say 2 am eastern and 5 am pacific. How can that even happen at the same time? Im pretty sure the east is three hours up on the west. This update is going to be a real doozy!

 

[nepalostparks]

I copied straight from the email... looking at it again, it looks like someone switched Eastern and Pacific when they typed it up.

 

[DisneyJoe]

I think they have those numbers switched - should say 5am Eastern and 2am Pacific.

 

[coachwnh]

I copied straight from the email... looking at it again, it looks like someone switched Eastern and Pacific when they typed it up.

I figured that. It wasn't your post and I don't know why I care, but little details like that drive me crazy. I guess it's no wonder the system itself has so many hang ups.

 

[Figgy1]

Why don't they take the new system out back shoot it and put it out of our misery? They need to start over!

 

[ypcat]

How many issues should we expect from the upgrade if they can't even get the notification message correct.

 

[StarWarsGirl]

Why don't they take the new system out back shoot it and put it out of our misery? They need to start over!

Lol, I agree.

 

[DisneyJoe]

Personally I don't think the system will be back up the same day.

 

[StarWarsGirl]

Personally I don't think the system will be back up the same day.

Considering Disney's track record involving technology recently, I agree with you.

 

[coachwnh]

Why don't they take the new system out back shoot it and put it out of our misery? They need to start over!

Can I get an Amen?

 

[StarWarsGirl]

Can I get an Amen?

Amen

 

[Figgy1]

Amen

Amen brother!

 

[lego606]

Disneyland, WDW, and Aulani systems down at the same time? Hmm... are they combining the 3 systems?

 

[bethymouse]

It better be down the whole day to fix all of those darn "bugs" in the system!

 

[coachwnh]

It better be down the whole day to fix all of those darn "bugs" in the system!

To fix all the bugs, that can't possibly be done in one day. I'm with you on this one

 

[JIMINYCR]

Heres the real fix.

 

[AngryEyes]

I've had exactly zero problems with My Disney Experience, reservations, all of it. I take it I'm in the extreme minority?

 

[Figgy1]

I've had exactly zero problems with My Disney Experience, reservations, all of it. I take it I'm in the extreme minority?

VERY!!!!!!!!!!!!!

 

[jrab0616]

I've had exactly zero problems with My Disney Experience, reservations, all of it. I take it I'm in the extreme minority?

I don't mind the new layout and I think if the whole system worked properly it would be wonderful. Just for example, we can't see our airline reservations on the new system, even though we booked thorugh Disney, we can't make or see requests/celebration notes while makeing reservations (room or dining), just to name a few. I like the idea of what this could be, but right now it's just frustrating.