News Disney Tests AI-Powered Search Answers on Walt Disney World Website

[wdwmagic]

Disney Tests AI-Powered Search Answers on Walt Disney World Website

DisneyWorld.com is testing an AI-powered search feature labeled "Cast Preview," placing AI-generated answers above standard results — though it's still returning limited responses for most queries.

www.wdwmagic.com

 

[tanc]

Lay offs coming soon for call centers and chat box customer service? Disney store did it a while ago after all.

 

[MisterPenguin]

Tried it. Zero helpful answers.

 

[Br0ckford]

AI data center revealed as the last scene in updated COP

 

[UNCgolf]

Most of the AI powered search engines are worthless garbage, but it might actually work for this purpose because it's (presumably) pulling from a discrete set of information instead of the entire Internet.

 

[dmc493]

Most of the AI powered search engines are worthless garbage, but it might actually work for this purpose because it's (presumably) pulling from a discrete set of information instead of the entire Internet.

Agreed, not like some of these stories you hear where you can convince the support help bot to offer coding advice on a website for dog food

 

[ChrisFL]

or asking an automated AI chatbot for a Chevrolet dealer what the best pickup truck to buy and it suggests Toyotas

As someone who's basically being pushed out of my job for this exact reason (AI taking over our knowledge base/calls), I have no sympathy for them if it fails

 

[Tom P.]

Has anyone, even once, ever said "you know what would make Disney's web site better -- an AI chatbot"? I very seriously doubt it. These companies keep pushing and pushing and pushing this stuff, and people are almost universally rejecting it. So much so that companies like Microsoft have had to reverse course and remove some of the AI prompts from places where they had originally inserted them.

I know AI is going to be with us and is going to be a part of our lives now; no question. However, I am really hopeful like we have with other emerging technologies where the bubble is going to burst to the extent that it becomes just an ordinary thing that is used where it is needed and not shoved into every conceivable space regardless of what the customers actually want.

I know lots of people are concerned about AI in the filmmaking world, but thinking about Disney, I am actually way more concerned about the ways they are going to try to shove it into the parks, the apps, and the customer service.

 

[Br0ckford]

or asking an automated AI chatbot for a Chevrolet dealer what the best pickup truck to buy and it suggests Toyotas

As someone who's basically being pushed out of my job for this exact reason (AI taking over our knowledge base/calls), I have no sympathy for them if it fails

Sorry to hear you're being pushed out for this. I am praying this bubble bursts. AI has a place, but as a supplement to human work and interaction, not replacement.

 

[Br0ckford]

Has anyone, even once, ever said "you know what would make Disney's web site better -- an AI chatbot"? I very seriously doubt it. These companies keep pushing and pushing and pushing this stuff, and people are almost universally rejecting it. So much so that companies like Microsoft have had to reverse course and remove some of the AI prompts from places where they had originally inserted them.

I know AI is going to be with us and is going to be a part of our lives now; no question. However, I am really hopeful like we have with other emerging technologies where the bubble is going to burst to the extent that it becomes just an ordinary thing that is used where it is needed and not shoved into every conceivable space regardless of what the customers actually want.

I know lots of people are concerned about AI in the filmmaking world, but thinking about Disney, I am actually way more concerned about the ways they are going to try to shove it into the parks, the apps, and the customer service.

They have a hard enough time getting the website to act right most of the time. This has written all over it.

 

[ChrisFL]

Sorry to hear you're being pushed out for this. I am praying this bubble bursts. AI has a place, but as a supplement to human work and interaction, not replacement.

Thanks. I've had Plan b, c, and d for a while lined up in case this kind of thing happened (my manager and I have had other disagreements and he's possibly done illegal things on top of it so I'm not too upset)

 

[HakunaMatata89]

more cost cutting measures. I like it.

 

[dmc493]

more cost cutting measures. I like it.

You can’t cut cost where there was no previous investment, their IT infrastructure has always been hot garbage

 

[JoeCamel]

They have a hard enough time getting the website to act right most of the time. This has written all over it.

Another thing to slow page loading. I wonder if there will be a "we're working on it" splash to entertain you while it grinds away before putting up the "404 page not found" result?

 

[monothingie]

Tried it. Zero helpful answers.

Ask the AI clanker if it knows what the Disney Difference is?

 

[𝐌𝖆𝖓 𝖎𝖓 𝐖𝖊𝖇]

Ask the AI clanker if it knows what the Disney Difference is?

What is the Disney Difference?

It’s the question every traveler asks when looking for the ultimate escape. Is it world-class luxury? Is it groundbreaking technology? Is it the feeling that anything is possible the moment you step on board? The truth is, it’s all of the above and it is finally here.

Introducing the Disney Difference, a breathtaking new flagship of the Disney Cruise Line fleet. We didn’t just build a new ship; we built an entirely new way to experience the magic of the ocean. The Disney Difference represents the absolute pinnacle of our legendary storytelling, reimagined from bow to stern to deliver an unparalleled luxury vacation for families and adults alike.

As our most technologically advanced vessel yet, every deck is engineered to blend sophisticated elegance with jaw-dropping imagination. /s

 

[ChrisFL]

Something tangentially related, posted on FB:

 

[Ayla]

Disney - "How can we make a garbage website even worse? I know, let's add AI!!"

The public -

 

[DisneyCane]

AI data center revealed as the last scene in updated COP

It's actually a good idea! In the far future there will be nothing left of humanity, just a bunch of AI. James Cameron predicted it!