Disney ruined my engagement

DsnyPrncs85

New Member
Original Poster
So here it goes, my (now fiance) boyfriend and I have been together for awhile and still hadn't taken a vacation together aside from weekend road trips here and there. We finally decided to go to Disney World because it has always been our favorite place to visit. So in June of 2010 we called and planned our trip. We decided to make small payments whenever we had extra money and had till September to do so. Whenever we called to make a payment we did so together or he did it on his own and never really had a problem. Our last payment was due in September (Labor Day weekend) so he asked me to call and do it on my own because he was busy, so I did. I called and spoke to a CS agent and she decided to be chatty with me, which i didn't mind. She then decided to say, " I see you are celebrating 2 events while you are with us", at this point I was confused because I only knew that we were sort of celebrating my 25th birthday down there since it was a few weeks before our trip. So confused I said, "2 events?", she said, "yes, your birthday..." (ok...) " and an engagement!" me " and a what?"....well at this point you know something is up. So I told her she must have been mistaken and I had no idea what she was talking about... which she kind of took by surprise (I don't know why, because usually a proposal is a surprise, right? Common sense?)...she waited a few minutes and then guilty said, "oh, I must have been looking at someone else's screen". To late...ruined! Now I have thoughts running through my head, whether or not my boyfriend would propose or if this really was a mistake and if it was a mistake...way to get my hopes up!

Needless to say, after I got off the phone with her I right away texted my boyfriend asking him to call me when he got a free moment, but not before my best friend (who was sitting right next to me during this whole ordeal) texted him what happened. Well, he has quite the temper with ignorant people and he right away called Disney freaking out, and spoke to a different CS agent who told him immediately that it was too late the damage was done and there was nothing she could do about it which he then responded of course there isn't anything YOU can do but i would like to speak to your manager.

Well, when they say a conversation may be recorded for quality purposes they aren't lying...they had our entire conversation recorded and played it back for my boyfriend. Well this just ed him off even more now hearing it word for word. At this point, yes it was out of the box and Disney gave us a few upgrades in our hotel, and our park passes, and gave us free transportation to and from the airport (not on the magical express), because let's face it they truly F'ed up.

My boyfriend and best friend spent the next two months effectively convincing me that this was an error and I was not getting engaged in Disney, so I went down to Disney with the hope I was getting engaged but convincing myself that it may not happen.

On October 25, 2010 he took me out to Victoria & Albert's at the Grand Floridian, before the appetizers even came out he got down on one knee and proposed... it was the most romantic thing he has ever done and although I deep down sort of knew it was happening, I still was surprised (maybe not as surprised as I would have been with Disney not telling me ahead of time though I guess I'll never know). But the fact that he spent months planning it and I guess everyone knew but me just made it romantic.

We will be getting married October 20,2012 and although we looked into having a Disney Wedding which would be magical, it is a little out of our price range. We will visit Disney again and often but be a little more careful with what information we disclose to them when scheduling our trips.
 

travelgip

Active Member
I am so sorry your suprise was ruined, but congratulate you on your engagement. That reservationist:hammer:should have been more aware since it was the woman calling and should have read ahead before speaking:zipit:. Some people just don't get it.....but focus on the positive:wave:
 

Nemo14

Well-Known Member
It sounds like Disney did a lot to make up for their mistake, and that you had a wonderful time anyway. Congratulations!
 

Monty

Brilliant...and Canadian
In the Parks
No
Reservationists are human. Humans make mistakes.

It didn't really ruin your engagement ultimately, since you say you were surprised. And Disney appears to have made the effort to provide some compensation for their mistake.

Even with the best training and regular updates to it, the fact is people will make mistakes. Have it in your heart to forgive and forget. The next mistake that "ruins" something for someone may be yours... :shrug:

And congratulations!
 

ddbowdoin

Well-Known Member
Reservationists are human. Humans make mistakes.

It didn't really ruin your engagement ultimately, since you say you were surprised. And Disney appears to have made the effort to provide some compensation for their mistake.

Even with the best training and regular updates to it, the fact is people will make mistakes. Have it in your heart to forgive and forget. The next mistake that "ruins" something for someone may be yours... :shrug:

And congratulations!


comon guys.... learn the lesson, finally! If you have a surprise, anything at all, you need to remove as many characters that could possibly screw anything up. If you were busy, call back another day... don't have your gf (whom you are planning on proposing too) call and make a payment... if that is the case, you best not have anything officially planned on a disney schedule / reservation site and make your own magic when you get down...

comon! common sense!
 

Thumbelina

Active Member
Congrats on getting engaged!!


Its seems like Disney likes to spill the beans about engagements,which is stinky on the guest behave but its not the CMs fault.
 

sweetpee_1993

Well-Known Member
Either way, you're engaged and will live happily ever after. Sorry the surprised was sorta messed up. It still sounds like it was a beautiful experience for y'all which is what matters in the end. :)

I imagine the CM who slipped up got into some kinda hot water at work. Aside from the reprocussions by the employer, speaking as a very soft-hearted person, I'm sure she feels just horrible at the thought that she ruined that kind of surprise. Personally, that would be something that kept me awake at night and weighed on my conscious for a very, very long time. Seriously. Everyone makes mistakes that can't be taken back every now & then. If it were my engagement I know I'd be annoyed but would ultimately forgive the person who messed up and want that person to forgive themselves as well. Ya know?

Many congrats! :wave:
 

lebeau

Well-Known Member
First, congrats on getting enganged.

Second, yes, the person who spilled the beans messed up. But it sure sounds like they did so with the best of intentions.

On the whole, it sounds like Disney did everything that could be reasonably expected to make ammends. Honestly, I was shocked by the lengths they went to.

I've never heard of customer service at a phone center actually playing back a recorded conversation. That's weird. Usually, they just summarize the findings. Maybe they wanted to make the point that it was a fairly innocent mistake.

End of the day, sounds like you had a wonderful experience. Life's not always going to go according to plan. Surprises will get ruined. The key is to make the best of it. Sounds like you did.

Don't focus on the negative "Disney ruined my engagement" aspect. Focus on the positive. You're engaged. And Disney really stepped up when they could have given you an empty apology and moved on.
 

lebeau

Well-Known Member
comon guys.... learn the lesson, finally! If you have a surprise, anything at all, you need to remove as many characters that could possibly screw anything up. If you were busy, call back another day... don't have your gf (whom you are planning on proposing too) call and make a payment... if that is the case, you best not have anything officially planned on a disney schedule / reservation site and make your own magic when you get down...

comon! common sense!

Harsh but true.
 

tigsmom

Well-Known Member
They didn't ruin your engagement, they ruined the surprise and, while that was a disappointment, it wasn't the end of the world. They did the best they could do to compensate for HUMAN error so just go about planning your wedding and enjoy.
Congratulations and may you have many happy years together.
 

NYwdwfan

Well-Known Member
They didn't ruin your engagement, they ruined the surprise and, while that was a disappointment, it wasn't the end of the world.

Have to agree here. Look at the big picture - being engaged isn't about the actual proposal, it's about planning to spend your life together. Just like being married isn't about the actual ceremony or reception, it's about building a life with the one you love. Congratulations - and best of luck with the future! :)
 

The Mom

Moderator
Premium Member
Have to agree here. Look at the big picture - being engaged isn't about the actual proposal, it's about planning to spend your life together. Just like being married isn't about the actual ceremony or reception, it's about building a life with the one you love. Congratulations - and best of luck with the future! :)

Exactly! People start getting so wrapped up in having a perfect engagement, wedding, etc that they forget the really important part - you're sharing a life together.

I had no surprise proposal (not even an engagement ring because he was poor) and my wedding was nice but not storybook, yet we are still happily married almost 35 years later, getting ready to start the next phase of our life.
 

smk

Well-Known Member
Exactly! People start getting so wrapped up in having a perfect engagement, wedding, etc that they forget the really important part - you're sharing a life together.

I had no surprise proposal (not even an engagement ring because he was poor) and my wedding was nice but not storybook, yet we are still happily married almost 35 years later, getting ready to start the next phase of our life.
So true. I got an engaement ring for Christmas after two years of being married and with one child just born. That was 30 years ago and you know what? I could have gone forever without the diamond ring BUT I could not have gone forever without the man I married.
 

HouCuseChickie

Well-Known Member
I have mixed feelings on this. On one hand- the planner in me...the one who tries to plan elaborate surprises, parties, trips, etc. would have been beyond furious. Sure, they're human and sure your fiance could have retained more control of the situation BUT an engagement shouldn't be anything new for Disney. i.e. they're professionals and this should have been a no brainer for them.

On the flip side, it sounds like you guys received a lot of perks that went above and beyond the norm. Plus, as the others have said...it's not an over the top proposal and/or elaborate wedding that makes a solid marriage. Just move on and think about all of the good stuff. And of course - CONGRATS!!!:wave:
 

harveyt0206

Well-Known Member
First of all, congratulations to you both and a world of best wishes as you start the rest of your life together.

Second, and I honestly don't mean this to sound insensitive, because I can tell that you and your fiance' are truly upset with the slip of the surprise before the trip, but I have to wonder if when the reservationist saw that you were "celebrating" an engagement in her mind she thought that meant that the actual proposal had already taken place?? Again, I do understand your fiance's frustration with the loss of the element of surprise as he probably spent a lot of time trying to plan your proposal.

Hopefully your story can become a cautionary tale for anyone else who is planning to propose at Disney by convincing them to wait until after the actual proposal to get their "I'm celebrating" buttons to announce your good news.

Congratulations again and hopefully there will be smooth sailing with no mistakes from here on out. :wave:
 

The Mom

Moderator
Premium Member
You have a point. Perhaps if it had been written "upcoming or planned" engagement the secret would have been kept?

I can understand the disappointment in a ruined surprise, but the engagement still happened, and perhaps it's something to keep in mind for the future - once you share a secret with anyone, it's not a secret. If you want to keep it, keep it to yourself. ;)
 

stlbobby

Well-Known Member
At this point, yes it was out of the box and Disney gave us a few upgrades in our hotel, and our park passes, and gave us free transportation to and from the airport (not on the magical express), because let's face it they truly F'ed up.

IMO I think you are making a way bigger deal out of this than it merits. WDW didn't ruin the engagement they ruined the surprise, that is a big difference. It was an honest mistake and not something malicious, and they obviously made it up to you the best they could. No company can be perfect, customers service is defined by how they react to these kinds of incidents.

And a piece of advice. I videotaped weddings while I was in college. If you are going to be this hung up on every detail and expect perfection then you are setting yourself up for a horrible wedding day. Plan it well and then enjoy it as it comes. There will be miscues and disasters throughout the day. Just let it go and have fun. You'll be happier in the long run.
 

A W Reezy

Well-Known Member
WDW didn't ruin the engagement they ruined the surprise, that is a big difference. It was an honest mistake and not something malicious, and they obviously made it up to you the best they could.

Agreed. However I'd almost be willing to blow the suprise for some free upgrades. Every little penny counts these days, especially when your about to get married! :lol:
 

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