Disney Genie and Genie+ at Walt Disney World

[crazy4disney]

I’d like to just point out that this is a good change. Everyone here will have the ability to purchase Genie+ the night before; it’s not going to sell out that quickly. The issue was too many people purchasing it in advance and people purchasing it late morning after arriving to the parks. If the limits they set are reasonable, this has a real shot of being a great experience.

any chance they allow AP holders with resort reservations to book in advance as well? like for me i have 2 room reservations booked already purchased mine and my daughters but my mom is in her room but an AP and cant book prior.... now in theory there is a chance we have it and she would not.....

 

[wdwmagic]

Great...I am going in early January. I get to be the guinea pig for this ****ing disaster. Do I have to buy it at midnight then get up again at 6:45? Or do I have to get up at 6:45am and try to beat everyone else to buy it, then try to beat everyone else to reserve a good ride?

Its all so stressful. We need more details on how this is going to work.

It starts June 8, so it will be worked out long before your Jan trip.

 

[Sirwalterraleigh]

I really doubt G+ will be sold out before 7am.

If they divide the G+ supply into 4 buckets, one for MK, EC, HS, and AK; no way those all get filled right away.
There could even be more buckets (8 total), those with park hoppers. But I doubt this is how it actually is, instead it's just 1 big ol bucket.

For my Christmas 2021 trip, I woke up daily around 6:40am. Got breakfast and bought G+. Then started making plans of what my first LL would be and headed for the parks. I just really don't see a reason to stay up until 12am to buy G+.

12/21 was still a time of depressed travel - relatively speaking

 

[Disney Glimpses]

any chance they allow AP holders with resort reservations to book in advance as well? like for me i have 2 room reservations booked already purchased mine and my daughters but my mom is in her room but an AP and cant book prior.... now in theory there is a chance we have it and she would not.....

As far as the future version of this goes, nothing has been determined yet. Everything is on the table but they can't make these changes until Jan 1.

 

[Jeff4272]

They won’t change direction unless forced too by a significant drop in attnendance/usage.

Not at all likely

Not from everything Ive been reading......

All signs point to disaster customer satisfaction numbers and that changes are coming

 

[Disney Glimpses]

Not from everything Ive been reading......

All signs point to disaster customer satisfaction numbers and that changes are coming

They are paying hand over fist in guest recovery specifically due to Genie+.

 

[GhostHost1000]

That isn't how this is going to work. There is always going to be a rat race at 7am for the popular attractions. The issue is that people who entered the park at 9, 10, 11 are purchasing it and eating up all the other attractions too and then by the time you're ready to book your next attraction, there is nothing left. There won't be issues purchasing Genie+ the night before.

This also isn't the only change that is coming. This is really just to alleviate the horrible experience that is Genie+ right now. The more significant changes are going to be surveyed to guests first and then implemented early next year.

I read this recent announcement as no buying genie+ ahead of time that way we can keep screwing with it as we wish without people getting upset it changed after that purchased it.

Either way, they shouldn’t wait until next year. This thing needs major overhaul asap. People are buying it now to try it but I don’t suspect there will be a lot of repeats on their next trip in its current form

 

[Sirwalterraleigh]

That isn't how this is going to work. There is always going to be a rat race at 7am for the popular attractions. The issue is that people who entered the park at 9, 10, 11 are purchasing it and eating up all the other attractions too and then by the time you're ready to book your next attraction, there is nothing left. There won't be issues purchasing Genie+ the night before.

This also isn't the only change that is coming. This is really just to alleviate the horrible experience that is Genie+ right now. The more significant changes are going to be surveyed to guests first and then implemented early next year.

I believe you…but I don’t really see how setting an arbitrary prebook deadline in a couple weeks would ease the strain?

 

[Jeff4272]

That isn't how this is going to work. There is always going to be a rat race at 7am for the popular attractions. The issue is that people who entered the park at 9, 10, 11 are purchasing it and eating up all the other attractions too and then by the time you're ready to book your next attraction, there is nothing left. There won't be issues purchasing Genie+ the night before.

This also isn't the only change that is coming. This is really just to alleviate the horrible experience that is Genie+ right now. The more significant changes are going to be surveyed to guests first and then implemented early next year.

Still dont understand how this makes it better for anyone?

EVERYONE will be up at midnight to book them now

Just makes it more tiring and stressful

Why not justallot certain time drops if thats the case?

this is terrible

 

[Waters Back Side]

Flexible pricing isn’t coming.

Well, they also said Genie + will never sell out. That changed. I actually do not see any logical reason for doing this other then Flexible pricing.

At least when everyone had the option to purchase it, for those who wanted to buy it the day of they can at 6:45 AM before they make their first choice. How can anyone be so sure there will be availability of Genie + service at that time on busier weeks? Let alone the ride availability issues that many have experienced.

 

[wdwmagic]

They are paying hand over fist in guest recovery specifically due to Genie+.

Indeed. Apparently Genie+ has received the lowest guest satisfaction ratings in memory from Disney's own surveys. Major panic is an understatement.

 

[Disney Glimpses]

I read this recent announcement as no buying genie+ ahead of time that way we can keep screwing with it as we wish without people getting upset it changed after that purchased it.

Either way, they shouldn’t wait until next year. This thing needs major overhaul asap. People are buying it now to try it but I don’t suspect there will be a lot of repeats on their next trip in its current form

They can't significantly modify the program itself without issuing refunds or even more disastrous guest relations feedback. People pre-purchased a product under the current terms and rules, which is why they will stay until end of year. All modifications will be around new purchases, but not the actual program itself.

And they are going to be quite cautious to start. The goal is to put this fire out now. That's how bad this is.

 

[Sirwalterraleigh]

Not from everything Ive been reading......

All signs point to disaster customer satisfaction numbers and that changes are coming

It’s a tad outdated to believe that matters.

They are paying hand over fist in guest recovery specifically due to Genie+.

That will end. Not the prices or program…the complaints.

 

[GhostHost1000]

They are paying hand over fist in guest recovery specifically due to Genie+.

That’s because it was ridiculously bad design more for gaining money than guest experience improvement. It’s their own fault and it’s hurting both them and guests now.

Disney is brilliant

 

[Sirwalterraleigh]

Indeed. Apparently Genie+ has received the lowest guest satisfaction ratings in memory from Disney's own surveys. Major panic is an understatement.

Well I don’t know why that shocks even the awful management they have? - the worst ever by a nautical mile - by the way.

But the question remains: until “satisfaction” results in decline in attendance of daily spending per person…what does it matter?

 

[Disney Glimpses]

And remember, they cannot get out of their own way. The entire reason they switched from 8 ILL attractions to 4 is because Genie+ needed the inventory. They could easily add all 8 into the program. AFAIK, that isn't even on the table.

 

[Jeff4272]

Well I don’t know why that shocks even the awful management they have? - the worst ever by a nautical mile - by the way.

But the question remains: until “satisfaction” results in decline in attendance of daily spending per person…what does it matter?

Thats WAY closer to happening than you think

 

[Sirwalterraleigh]

That’s because it was ridiculously bad design more for gaining money than guest experience improvement. It’s their own fault and it’s hurting both them and guests now.

Disney is brilliant

Bob Iger let wdw collapse on itself and left in a rush with nobody behind


…it’s therapeutic for all of us to just say it out loud as much as possible

 

[golden6911]

Does Genie + ever sell out now? What time does it normally sell out?

 

[wdwmagic]

Does Genie + ever sell out now? What time does it normally sell out?

Not currently, which is part of the problem.

They are selling more Genie+ than they have attraction inventory for, resulting in guests not being able to use Genie+. Bottom line, a lot of unhappy guests.