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Disney Genie, Genie+ officially introduced along with confirmed details of how it will work

Chi84

Premium Member
I have to tell you....there is something about paying each morning we chose to use it that made me annoyed. Like I kept being reminded I have to pay for it.

I think, for no real reason at all, once people just start adding it on to their total cost for upcoming trips like park hoppers when booking a package, people will start to "forget" about the cost...

Maybe down the line they will start to add it as an incentive instead of resort discounts - free if you stay at such and such resort.
Well Disney just sent me a survey that absolutely reminded me of the individual costs. First, they asked the total amount we spent at WDW, then on the next page I had to break everything down (and it had to total the number I gave them on the previous page). As part of the breakdown, they asked how much I spent on Genie+ and the ILLs. It turns out I underestimated my initial total by about $700 or so (we spend way too much on food and wine lol.)

Once of the reasons we visit so often is the all-inclusive feel of the trips, and that has started to disappear. We did have a few issues with the new system - one because I was being stupid but the other was getting times outside of the window I selected and that was Disney's issue. I wasn't going out of my way to be negative, but my answers to this particular survey were not nearly as favorable as in the past when it came to overall enjoyment of the trip.
 

nickys

Premium Member
Well Disney just sent me a survey that absolutely reminded me of the individual costs. First, they asked the total amount we spent at WDW, then on the next page I had to break everything down (and it had to total the number I gave them on the previous page).
I have to say, at that point I would have given up on the survey! Or just given approximate sums to the nearest $100 for each category.
 

Chi84

Premium Member
I have to say, at that point I would have given up on the survey! Or just given approximate sums to the nearest $100 for each category.
I did that for everything except the room, parking and the Genie+/ILL questions. Those I could figure out easily.

This probably isn’t the right thread, but a number of posters have stated that Disney cares nothing about the guest experience. This is what we experienced at CBR:

We were scheduled to leave on Thursday afternoon but something happened at home on Wednesday morning (not serious) that required us to leave Wednesday afternoon instead. It was too late to cancel anything, so we just went to the front desk to check out. A CM approached us (one of the roving ones bearing iPads, probably a manager). We told her we needed to cancel that evening’s Mama Melrose reservation and that we would not be staying our last night.

We didn’t ask for anything. She waived the restaurant no show fee, said she felt sorry we had to leave early and gave us each a 1-day Park Hopper Plus ticket for our next trip. When we got our itemized bill there was no charge for Wednesday night even though we were not able to give them any kind of notice that we would be leaving early.

This doesn’t even fit the definition of guest recovery as commented on by @flynnibus. It was just unexpected, unsolicited kindness and very good business practice.
 

dreday3

Well-Known Member
I did that for everything except the room, parking and the Genie+/ILL questions. Those I could figure out easily.

This probably isn’t the right thread, but a number of posters have stated that Disney cares nothing about the guest experience. This is what we experienced at CBR:

We were scheduled to leave on Thursday afternoon but something happened at home on Wednesday morning (not serious) that required us to leave Wednesday afternoon instead. It was too late to cancel anything, so we just went to the front desk to check out. A CM approached us (one of the roving ones bearing iPads, probably a manager). We told her we needed to cancel that evening’s Mama Melrose reservation and that we would not be staying our last night.

We didn’t ask for anything. She waived the restaurant no show fee, said she felt sorry we had to leave early and gave us each a 1-day Park Hopper Plus ticket for our next trip. When we got our itemized bill there was no charge for Wednesday night even though we were not able to give them any kind of notice that we would be leaving early.

This doesn’t even fit the definition of guest recovery as commented on by @flynnibus. It was just unexpected, unsolicited kindness and very good business practice.

Agree customer service while there was great. Even our bus drivers were fun!

Also, we got upgraded to a suite for 9 nights!!! Thanks to the work of an awesome cast member. Our room wasn't ready so we went to desk and she was really fun, then she said let me see if I can find a room that's ready. She went off to side and we could hear her speaking to someone, saying it's our Anniversary, we are a nice couple :D and comes back dancing, saying we're getting a suite!!!

It was truly wonderful.
 

Chi84

Premium Member
Agree customer service while there was great. Even our bus drivers were fun!

Also, we got upgraded to a suite for 9 nights!!! Thanks to the work of an awesome cast member. Our room wasn't ready so we went to desk and she was really fun, then she said let me see if I can find a room that's ready. She went off to side and we could hear her speaking to someone, saying it's our Anniversary, we are a nice couple :D and comes back dancing, saying we're getting a suite!!!

It was truly wonderful.
Honestly, I think being nice and having a positive attitude works wonders at Disney. It’s also good for one’s mental health.
 

homerdance

Premium Member
I did that for everything except the room, parking and the Genie+/ILL questions. Those I could figure out easily.

This probably isn’t the right thread, but a number of posters have stated that Disney cares nothing about the guest experience. This is what we experienced at CBR:

We were scheduled to leave on Thursday afternoon but something happened at home on Wednesday morning (not serious) that required us to leave Wednesday afternoon instead. It was too late to cancel anything, so we just went to the front desk to check out. A CM approached us (one of the roving ones bearing iPads, probably a manager). We told her we needed to cancel that evening’s Mama Melrose reservation and that we would not be staying our last night.

We didn’t ask for anything. She waived the restaurant no show fee, said she felt sorry we had to leave early and gave us each a 1-day Park Hopper Plus ticket for our next trip. When we got our itemized bill there was no charge for Wednesday night even though we were not able to give them any kind of notice that we would be leaving early.

This doesn’t even fit the definition of guest recovery as commented on by @flynnibus. It was just unexpected, unsolicited kindness and very good business practice.

The best part of WDW are the cast members who make it special. They are truly the ones who make it great. Not the pay per ride or the other garbage that the management is devising to extract pennies from your wallet.
 

mikejs78

Premium Member
Fastpass plus times would change or disappear if you weren’t fast enough too.

I’m not sure what’s convoluted about the tipboard screen. There’s a lot of changes to the app that are a mess right now but the tipboard screen itself is pretty straightforward.
That wasn't my experience with FP+. Maybe times didn't just cycle through as fast, I don't know. You were presented with multiple times, you could refresh, and then if you selected one of the times you always seem to be given that slot. It's like they were holding the times for you for a short amount of time. Playing with G+ A little bit and hearing others experience, it seems that a large percentage of the time if you click on attraction off of the tip board, you end up presented with a different time.
 

Clamman73

Well-Known Member
That wasn't my experience with FP+. Maybe times didn't just cycle through as fast, I don't know. You were presented with multiple times, you could refresh, and then if you selected one of the times you always seem to be given that slot. It's like they were holding the times for you for a short amount of time. Playing with G+ A little bit and hearing others experience, it seems that a large percentage of the time if you click on attraction off of the tip board, you end up presented with a different time.
Yeah I always got the time presented when looking for a fastpass.…I think something that would help with the app now would be to have separate tabs for just Experiences, All attractions, Lightning lanes, and Individual lightning lanes.

On the Tip Board, having attractions with no lightning lanes and Dapper Dans as part of the list to look through means a lot of unnecessary scrolling looking for lightning lane attraction return times.
 

peter11435

Well-Known Member
That wasn't my experience with FP+. Maybe times didn't just cycle through as fast, I don't know. You were presented with multiple times, you could refresh, and then if you selected one of the times you always seem to be given that slot. It's like they were holding the times for you for a short amount of time. Playing with G+ A little bit and hearing others experience, it seems that a large percentage of the time if you click on attraction off of the tip board, you end up presented with a different time.
It happened regularly especially with high demand attractions and peak times. You notice it more with G+ because you’re not selecting from all available times. Everyone is competing for the same next available time.
 
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mikejs78

Premium Member
It happened regularly especially with high demand attractions and peak times. You notice it more with G+ because you’re not selecting from available all times. Everyone is competing for the same next available time.
That may very well be the case, and I have no reason to doubt you. But it's a lot more noticable now, and the result is a more frustrating user experience. You are scrolling through looking for times, you think you find something good, you click on it and it's gone. And it happens a lot.
 
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vikescaper

Well-Known Member
So, I played around with Genie+ on Sunday at Studios and Epcot. I thought that it had some value at Studios but was pretty much a waste at Epcot as wait times were short once I hopped over there (after 3 pm). I didn’t really follow the recommendations that it gave me other than checking wait times. Overall, I can probably see some benefit of this system when the parks are busy but this won’t be something I always buy.
 

castlecake2.0

Well-Known Member
Ok is there a way in “my genie day” or whatever to see the rest of my travel party for the day? All I can see is me now, the rest of my family is gone even though in “future plans” I can see everyone’s ticket each day.
 

G00fyDad

Well-Known Member
10:30am on a Monday: ILL with standby waits

RidePriceCurrent WaitPrice per minute (lower is better value)
7D$1050$0.20
Space$720$0.35
Frozen$960$0.15
Rat$9~45min if in VQ$0.20
RotR$15 (sold out)105$0.14
MMRR$850$0.16
Everest$715$0.47
FOP$1185$0.13
RidePriceCurrent WaitWould I pay the ILL fee?
7D$1050Yes
Space$720No
Frozen$960Yes
Rat$9~45min if in VQYes
RotR$15 (sold out)105YES
MMRR$850Yes
Everest$715No
FOP$1185Yes
 

matt9112

Well-Known Member
The comparison between Universal and WDW is largely beside the point. Yes, Universal's pass sounds like a fabulous deal, and certainly better value for the consumer than Disney's new system. But it's only attractive as a meaningful alternative if you actually want to experience Universal. Not all of us do.

The comparison is to see what the norm is...the leader in this type of product...(paid skipping line) is not disney. If you never want to go to uni that is fine BUT the comparison is to show you what the gold standard of paid line skipping is. Disney is walking this wierd middle ground where it is far cheaper but has all these caveats. Ones easier to swallow when it was free. Express is alot of money but its also simple. Ride anything you want that has the que as many times as you want (unlimited) Disney's product isn't competing....thats the thing...the big elephant to me is that they are just monotizing something that used to be free and already exsists. There not charging me for some better product.
 

Jeff4272

Well-Known Member
I was at Universal for 2 days, with a 3 day gap in between. The $170 Express Pass cost was for a Sunday, the Thursday pass was $150. There was just one of me so I don't know where the "x 2" part comes from.
X 2 is if you get 1 night in a hotel, you get express pass included for 2 days, your arrival day AND your departure day
 

LittleBuford

Well-Known Member
The comparison is to see what the norm is...the leader in this type of product...(paid skipping line) is not disney. If you never want to go to uni that is fine BUT the comparison is to show you what the gold standard of paid line skipping is. Disney is walking this wierd middle ground where it is far cheaper but has all these caveats. Ones easier to swallow when it was free. Express is alot of money but its also simple. Ride anything you want that has the que as many times as you want (unlimited) Disney's product isn't competing....thats the thing...the big elephant to me is that they are just monotizing something that used to be free and already exsists. There not charging me for some better product.
I meant that the comparison only matters to a point and to certain people. If I'm after a particular product and willing to pay for, I don't gain much in practical terms by comparing it to the pricing of rival products that don't interest me. My comment was, in any case, directed more at the poster who was trying to demonstrate that Universal's system isn't a better value than Disney's. I actually think it is better value objectively speaking, but that doesn't make it better value once an individual's subjective tastes are factored in.
 
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