Your walk-off line should have been "Expect a charge-back and a blistering letter to Guest Relations."
I paid with a rewards redemption card so that wasn’t possible unfortunately but they did give me my money back eventually. My walkoff line was “I’m sorry you have to deal with this because I understand you didn’t make this decision, but Bob Chapek needs a few more million in his bonus this year and you’re bearing the real cost of that decision.”
I did write guest relations on Tuesday. Still haven’t received a response. Not even expecting one at this point.
I remember a few years ago we booked the Dine in the Sky experience and when they changed it so drastically that we cancelled and I wrote George Kalogridis about how disappointing the changes were and how we were cancelling. Not only did we get a call back, an offer to rebook the experience when they announced the cuts were being restored, but when we told the lady that we had made other plans but I appreciated it, she comped us four tickets to the Disney After Hours event that was going on in February of 2017 as a “I’m sorry for the inconvenience that we caused and for not meeting the standards we strive to meet for our guest” without me even asking for something. I just wanted to register my disappointment in the cuts they had made and explain why we weren’t going to pay for it.
In 2017 I got comped $600 in tickets for being disappointed in cuts made to a dining experience without even asking or expecting it.
In 2021 I had to argue for 15 minutes while my pregnant wife sat with a screaming 16 month old for a $15 refund that I was entitled to when the company couldn’t provide the service for which I paid. That story is everything you need to know about what has changed in TWDC.