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Disney Genie, Genie+ officially introduced along with confirmed details of how it will work

Rich Brownn

Well-Known Member
So tried the Genie (no plus) today just to see what would happen. Not one of my selected choices came up... it kept trying to send me to M&Gs, food and low tier rides. Even worse, when I rode Rise today it was shocking - literally 30 LL people to 1 or 2 persons from standby each time. Thats like 90% ration of LL to Standby. Disney is REALLY making sure you don't buy, you suffer.
 

DisneyDodo

Well-Known Member
So tried the Genie (no plus) today just to see what would happen. Not one of my selected choices came up... it kept trying to send me to M&Gs, food and low tier rides. Even worse, when I rode Rise today it was shocking - literally 30 LL people to 1 or 2 persons from standby each time. Thats like 90% ration of LL to Standby. Disney is REALLY making sure you don't buy, you suffer.
It’s quite clear to me from all I’ve watched and read that Genie is utterly useless, at least right now. Some of this is likely due to it being new and Disney needing to iron out some kinks, but I think most of it is by design. Genie isn’t trying to minimize your waits for the attractions you want to ride. Rather, it tries to push you towards the least popular experiences so the popular ones have lower waits for everybody else. It also arbitrarily bakes in a bunch of downtime, presumably for you to spend shopping. I doubt a scenario exists in which following Genie would result in a more successful day than traversing the parks blind, let alone using personal knowledge and experience.
 

Animaniac93-98

Well-Known Member
It’s quite clear to me from all I’ve watched and read that Genie is utterly useless, at least right now. Some of this is likely due to it being new and Disney needing to iron out some kinks, but I think most of it is by design. Genie isn’t trying to minimize your waits for the attractions you want to ride. Rather, it tries to push you towards the least popular experiences so the popular ones have lower waits for everybody else. It also arbitrarily bakes in a bunch of downtime, presumably for you to spend shopping. I doubt a scenario exists in which following Genie would result in a more successful day than traversing the parks blind, let alone using personal knowledge and experience.

Which is what FP+ tried (and failed) to do, but this company never learns from past mistakes.

And at least FP+ didn't cost extra.
 

MrPromey

Well-Known Member
Really? Please read what your wrote. That’s exactly what universal does
I know what I wrote is what Universal does but Disney can't do that - if they did it the way Universal does, it would essentially be "free" to moderates and up and that would be too many people.

And then what of the pricing for the pay option? What would they set that at, exactly?

It would need to be a large enough offering in number of tickets that it was reliably available on a daily basis but not so large that it becomes a huge bottleneck and effectively prevents anyone but resort guests and add-on buyers from ever doing any of the most popular attractions.

What would that number of tickets, on top of all the resort guests, look like?

I don't think Disney could do it unless they were to totally change their pricing structure even more.
 
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MrPromey

Well-Known Member
What do you mean they don't get "unlimited"? Are you saying they cannot re-ride rides? I thought that they could, if the guests want to and they'll just get back into that line and ride again but honestly I'm not that familiar with them.

Obviously, there is a time limit on the tours though.
No, your time is your time and if you want to spend it all doing ROTR, as far as I know, they'll let you but they charge by the hour. There's a minimum of 7 hours but what I meant by unlimited was that it's not a flat price for the whole day.

.... it allows you to go between parks so I guess you could book a full day starting when the earliest park opens until the latest one closes and you could kind of set that as a flat rate if you wanted to calculate that out so I guess you're right, if you've got about $10k to spare for the day on top of hopper tickets, you could technically make it unlimited.

With that in mind, though, what do you think their all access pass would be priced at?

Not $200-$300.
 
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GimpYancIent

Well-Known Member
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MrPromey

Well-Known Member
next Disney will issue all discounts in the form of paper coupons that are difficult to redeem and they hope you lose :)
You mean rebates!

That way they can make super-strict terms and deny most claims after the fact for not meeting them once you've mailed them in!
 
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SirWillow

Well-Known Member
So tried the Genie (no plus) today just to see what would happen. Not one of my selected choices came up... it kept trying to send me to M&Gs, food and low tier rides. Even worse, when I rode Rise today it was shocking - literally 30 LL people to 1 or 2 persons from standby each time. Thats like 90% ration of LL to Standby. Disney is REALLY making sure you don't buy, you suffer.

That sounds pretty similar to the old Fastpass+ ratios that they used to run. Which is one of the major reasons I hated it. Utterly killed the standby lines and made your waits overall longer.
 

matt9112

Well-Known Member
Ummmm. It’s called scale? Let’s say they sell 100 VIPs for $4k a pop, that’s $400k. Let’s say they sold 10,000 (20% of daily admission to MK) for $200 a pop that’s $2mm.

what would you prefer as a Disney executive?

I would perfer a stable long term growth plan. I also would never run a company if it meant crapping on ideals.
 

danv3

Well-Known Member
So tried the Genie (no plus) today just to see what would happen. Not one of my selected choices came up... it kept trying to send me to M&Gs, food and low tier rides.

Almost as though Genie was sending you to the things Disney wants you to go to, rather than things you want to go to? Hmm...

Even worse, when I rode Rise today it was shocking - literally 30 LL people to 1 or 2 persons from standby each time. Thats like 90% ration of LL to Standby. Disney is REALLY making sure you don't buy, you suffer.

90% ILL is about the expected ratio, at least at the busiest times. Disney doesn't care one bit about the non-ILL customers. If you're not willing to buy G+ and ILLs, you're not the customer Disney wants to have. What are you going to do? Not come back? Disney says "bye Felicia" and finds the next family willing to pay $120 pp to enter and another couple of hundred to ride the good rides.
 

Muffinpants

Well-Known Member
Almost as though Genie was sending you to the things Disney wants you to go to, rather than things you want to go to? Hmm...



90% ILL is about the expected ratio, at least at the busiest times. Disney doesn't care one bit about the non-ILL customers.
Even this they payed 140$+ to get into the park. ( Not counting multiday ticket prices) if over enough time it's known you can't ride the rides in the park you bought tickets to they will lose customers. And at that point they need to see if ILL makes up for it.
 

Lirael

Well-Known Member
It’s quite clear to me from all I’ve watched and read that Genie is utterly useless, at least right now. Some of this is likely due to it being new and Disney needing to iron out some kinks, but I think most of it is by design. Genie isn’t trying to minimize your waits for the attractions you want to ride. Rather, it tries to push you towards the least popular experiences so the popular ones have lower waits for everybody else. It also arbitrarily bakes in a bunch of downtime, presumably for you to spend shopping. I doubt a scenario exists in which following Genie would result in a more successful day than traversing the parks blind, let alone using personal knowledge and experience.
It doesn't sound like a problem, but purposeful design.

I think Genie was never designed to cater to the repeat disney fans, who've been to the parks enough times to know where and when to go after seeing wait times ad crowds.

Genie seems to be geared towards to new guests, or guests that go very rarely, where the guests have no idea where to go or what to do, because their idea of fun on vacation is to get there and and have fun, not spend days and months planning every detail (and please, I am not criticizing either type).

These guests don't now what to do, so they turn to the free "help" option on their device, and so disney can go and force them into the least popular rides, or to check out more stores. The guests with no knowledge come out, in general, happy because they did a ride really fast when compared to others, without realizing that ride is always fast.

Genie seems to be there to take advantage of the guests without prior knowledge: guest then leaves thinking they got good advice and lauds disney for doing so much for them, disney steers them wherever is better for disney('s pocket)

I've been telling any friend that plans to go soon to just ask me for help, don't wait for the app to have their best interests in mind.
 

JohnD

Well-Known Member
It's almost as if they should have thought things through before selling access to a ride with chronic downtime.

If it's down when your IA$ is called, it should be an automatic refund. If the IA$ line is ridiculous because of downtime prior to your ride, you should be able to request a refund in the app. A true refund! Not a Disney GC.

We shouldn't be forced to hang around in HS all day with the hopes one ride comes back online.

With G+ and an IA$ for ROTR, you should be able to knock out HS by early afternoon and hop to another park. Especially since HS has no true nighttime show right now.

It seems to me they should treat it like a downed FP+ attraction but with refund added into the programming. If the ride goes down, offer a LL to all LL and ILL attractions. If you choose one that isn't an ILL, as soon as you tap your band or whatever, a refund is automatically generated to your account for the ILL that went down. If you choose the other ILL, you're refunded or pay the difference depending on the cost of the ILL that went down. If you choose the same ILL later in the day, your payment is retained. If you leave the park without visiting another LL then a refund is generated after park close. This could be automatically programmed into the system. No visits to GR needed.
 
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jpinkc

Well-Known Member
Anyone else feel all this reporting on Genie+ and how its working currently is a bit deceptive. I mean the parks have been very low crowds. I think we really need to see how it does on bigger crowd days, to make any kind of informed decision. I think it needs to be covered but very few of the reports I have read or seen mention that the crowds have been low. Anyone else think this or am I just nuts.
 

Ayla

Well-Known Member
It’s quite clear to me from all I’ve watched and read that Genie is utterly useless, at least right now. Some of this is likely due to it being new and Disney needing to iron out some kinks, but I think most of it is by design. Genie isn’t trying to minimize your waits for the attractions you want to ride. Rather, it tries to push you towards the least popular experiences so the popular ones have lower waits for everybody else. It also arbitrarily bakes in a bunch of downtime, presumably for you to spend shopping. I doubt a scenario exists in which following Genie would result in a more successful day than traversing the parks blind, let alone using personal knowledge and experience.
I believe a lot of us predicted this exact thing, but were poo-pooed when it was brought up.
 

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