• Welcome to the WDWMAGIC.COM Forums!
    Please take a look around, and feel free to sign up and join the community.You can use your Twitter or Facebook account to sign up, or register directly.

Disney Genie, Genie+ officially introduced along with confirmed details of how it will work

mightynine

Well-Known Member
When your product is double or more than competitors and your clients who often spend the most per day are one time consumers I actually think they do bother. If I spent on one of the most expensive tickets in the industry to get into hollywood studios and then bought lightning lane for the star wars ride and still didn't get in, I would take no less than a free hopper and lightning lane for everyone in the party.

Fun fact: it wasn’t planned, but I ended up at Studios the day ROTR opened. Through some constant refreshing, I ended up with a boarding group that was a crazy high number I didn’t expect to make and didn’t.

Didn’t go to Guest Services to complain, figured it was a long shot to even get on the ride, especially since boarding groups had technically run out before I got in.

Later that night, I got a notification on MDE that, since I didn’t get on ROTR, they had added a 1-day park hopper that expires in 2099 and a Fastpass that could be used for ROTR the next day for myself and the other member of my party. Which we used the next day on ROTR, of course.

That’s some customer service, and the reason why I’ll praise Disney when it’s deserved and call them out when they fall short.

Also a good example of how the app can be used to facilitate something like that on the fly, without a need for the guest to actually go to guest services.
 

hopemax

Well-Known Member
So I was curious as to what a company like Instacart does because, especially now, an item may be out of stock. It looks like customers can designate acceptable replacements in advance and during the shopping period a customer can approve the replacement or they can request a refund.

There is no reason this couldn't be part of the purchase process. “If the attraction is unavailable during your return window, would you prefer an anytime pass for this attraction? Or a refund? Anytime passes not redeemed by the end of day will be automatically refunded. Selecting refund voids option to experience the attraction via LL if it returns to service, and may be unavailable for repurchase.”

Yes, it means more development and IT support. If you are a premier organization that should be an acceptable cost of doing business in a mobile, convenience economy like we have now. Failure to adequately plan for outages, or planning on just keeping the money are not the signatures of premier organizations. Businesses have been on a steep learning curve of what people expect out of their mobile apps. No way to refund when your purchase is unavailable without seeking out a human at the end of a potential line of close contact with other humans...what world has Disney been living in the last 18 months, they didn't think of this? That's where people are now.
 

flynnibus

Premium Member
Another thing - if Kylo is in B-mode, I want a couple bucks back. If I’m now paying for a specific ride, I better get that ride, every bit of it. They should receive absolutely no leeway from guests. Linking a specific price to a ride cuts both ways.

People were already going and paying for a theme park just to experience certain rides... the idea that paying for a line-skip somehow sets some new expectation of show standards is some serious diamond forming clenching.
 

flynnibus

Premium Member
So I was curious as to what a company like Instacart does because, especially now, an item may be out of stock. It looks like customers can designate acceptable replacements in advance and during the shopping period a customer can approve the replacement or they can request a refund.

There is no reason this couldn't be part of the purchase process. “If the attraction is unavailable during your return window, would you prefer an anytime pass for this attraction? Or a refund? Anytime passes not redeemed by the end of day will be automatically refunded. Selecting refund voids option to experience the attraction via LL if it returns to service, and may be unavailable for repurchase.”

Yes, it means more development and IT support. If you are a premier organization that should be an acceptable cost of doing business in a mobile, convenience economy like we have now. Failure to adequately plan for outages, or planning on just keeping the money are not the signatures of premier organizations. Businesses have been on a steep learning curve of what people expect out of their mobile apps. No way to refund when your purchase is unavailable without seeking out a human at the end of a potential line of close contact with other humans...what world has Disney been living in the last 18 months, they didn't think of this? That's where people are now.

That was a really long winded way to say "I also want a refund option"

Disney already does the alternative path...
 

wutisgood

Well-Known Member
Fun fact: it wasn’t planned, but I ended up at Studios the day ROTR opened. Through some constant refreshing, I ended up with a boarding group that was a crazy high number I didn’t expect to make and didn’t.

Didn’t go to Guest Services to complain, figured it was a long shot to even get on the ride, especially since boarding groups had technically run out before I got in.

Later that night, I got a notification on MDE that, since I didn’t get on ROTR, they had added a 1-day park hopper that expires in 2099 and a Fastpass that could be used for ROTR the next day for myself and the other member of my party. Which we used the next day on ROTR, of course.

That’s some customer service, and the reason why I’ll praise Disney when it’s deserved and call them out when they fall short.

Also a good example of how the app can be used to facilitate something like that on the fly, without a need for the guest to actually go to guest services.
I actually had a similar experience. on day 3 of the ride being opened. I was there on a work trip. I did get to ride and get a hopper on the account which was adequate. Disney has at least on limited days been ok.
 

Buried20KLeague

Well-Known Member
People were already going and paying for a theme park just to experience certain rides... the idea that paying for a line-skip somehow sets some new expectation of show standards is some serious diamond forming clenching.

so if I pay for a combo meal at chick fil a with large fries and drink, and I get a regular fry…. That’s cool, right? I shouldn’t care.
 

Buried20KLeague

Well-Known Member
That was a really long winded way to say "I also want a refund option"

Disney already does the alternative path...

not up front as an option. And that’s embarrassing. And I have no idea if what someone posted earlier is true or not…. But if you are somehow involved in the program, your opinion is worthless here.

If not…. It’s curious someone else would have said it and you didn’t refute it.
 

Jeff4272

Well-Known Member
Ummmm yes. Because I can’t get it for free now. I can’t get it for $500 dollars now. I can buy it now for $1000, and that is the only cost that matters. I don’t look at a car and say it costs $50K now, but 10 year ago a car would only cost me $30K, so I am not buying the car now for 50K.
Lol. But you are very wrong about one important point. You still can get it for free
 

mikejs78

Premium Member
Personally, I'm sick of the scheduling and for the average guest, the system is complicated enough. Eliminating that choice simplifies what is already a complicated system.

It makes it much more complicated in my view. If I want a LL later in the day (say, after dinner) I have to keep a close eye to see when a near return time comes up .... Seriously, how would it be complicated to say "what time do you want to ride?"
 

flynnibus

Premium Member
not up front as an option. And that’s embarrassing. And I have no idea if what someone posted earlier is true or not….

They do offer an alternative up front - what people are harping on is the case where the standard options don't fit for them so they also want a refund option.
 
Last edited by a moderator:

flynnibus

Premium Member
It makes it much more complicated in my view. If I want a LL later in the day (say, after dinner) I have to keep a close eye to see when a near return time comes up .... Seriously, how would it be complicated to say "what time do you want to ride?"

Maybe they are trying to build a system encourages adhoc - not planned?? It's a good thing.. in a balanced world you make your plans based on the near-term runway ahead of you and you have reasonable availability and options offered.

The whole "I gotta get an advance reservation" thing is an artificial construct forged in past Disney schemes.

giphy (23).gif
 

flynnibus

Premium Member
what’s your point? The game has changed this week.

You're concern of paying for the full meal and getting something less in delivery is not new this week. It's the woe we've all faced every day at the Disney parks. We pay full price, we expect the full product, and we often get handed a dud. Unless you are getting into the parks for free... paying for line skips doesn't change that concern any.
 

Jeff4272

Well-Known Member
This is how I look at Genie+.

You saved an hour, even 2 in lines. But you woke up 2 hours earlier to book your first ride so net net it was the same. You were on your phone all day. You paid $175 for your family of 5.

what was different than the last time you visited MK? Did you ride different rides? Did you spend less time in the park from start to finish?

no. You woke up earlier Paid more money. Spent the same amount of time in the park.

look at it from Disney’s perspective. They had the same or less amount of guests. Fewer employees because the parks weren’t open as long. More money because those same people just paid more for the exact same experience.

this is a marketing ploy and it is frustrating that people fall for it.
 

Buried20KLeague

Well-Known Member
You're concern of paying for the full meal and getting something less in delivery is not new this week. It's the woe we've all faced every day at the Disney parks. We pay full price, we expect the full product, and we often get handed a dud. Unless you are getting into the parks for free... paying for line skips doesn't change that concern any.

I’m far more forgiving of a non hopping brer rabbit when I haven’t paid extra to see it faster. I’m not sure why that’s confusing.

I care more this week about not getting my large fry than I did last week. So should thousands of others.
 

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Top Bottom