When your product is double or more than competitors and your clients who often spend the most per day are one time consumers I actually think they do bother. If I spent on one of the most expensive tickets in the industry to get into hollywood studios and then bought lightning lane for the star wars ride and still didn't get in, I would take no less than a free hopper and lightning lane for everyone in the party.
Another thing - if Kylo is in B-mode, I want a couple bucks back. If I’m now paying for a specific ride, I better get that ride, every bit of it. They should receive absolutely no leeway from guests. Linking a specific price to a ride cuts both ways.
So I was curious as to what a company like Instacart does because, especially now, an item may be out of stock. It looks like customers can designate acceptable replacements in advance and during the shopping period a customer can approve the replacement or they can request a refund.
There is no reason this couldn't be part of the purchase process. “If the attraction is unavailable during your return window, would you prefer an anytime pass for this attraction? Or a refund? Anytime passes not redeemed by the end of day will be automatically refunded. Selecting refund voids option to experience the attraction via LL if it returns to service, and may be unavailable for repurchase.”
Yes, it means more development and IT support. If you are a premier organization that should be an acceptable cost of doing business in a mobile, convenience economy like we have now. Failure to adequately plan for outages, or planning on just keeping the money are not the signatures of premier organizations. Businesses have been on a steep learning curve of what people expect out of their mobile apps. No way to refund when your purchase is unavailable without seeking out a human at the end of a potential line of close contact with other humans...what world has Disney been living in the last 18 months, they didn't think of this? That's where people are now.
I actually had a similar experience. on day 3 of the ride being opened. I was there on a work trip. I did get to ride and get a hopper on the account which was adequate. Disney has at least on limited days been ok.Fun fact: it wasn’t planned, but I ended up at Studios the day ROTR opened. Through some constant refreshing, I ended up with a boarding group that was a crazy high number I didn’t expect to make and didn’t.
Didn’t go to Guest Services to complain, figured it was a long shot to even get on the ride, especially since boarding groups had technically run out before I got in.
Later that night, I got a notification on MDE that, since I didn’t get on ROTR, they had added a 1-day park hopper that expires in 2099 and a Fastpass that could be used for ROTR the next day for myself and the other member of my party. Which we used the next day on ROTR, of course.
That’s some customer service, and the reason why I’ll praise Disney when it’s deserved and call them out when they fall short.
Also a good example of how the app can be used to facilitate something like that on the fly, without a need for the guest to actually go to guest services.
People were already going and paying for a theme park just to experience certain rides... the idea that paying for a line-skip somehow sets some new expectation of show standards is some serious diamond forming clenching.
That was a really long winded way to say "I also want a refund option"
Disney already does the alternative path...
Lol. But you are very wrong about one important point. You still can get it for freeUmmmm yes. Because I can’t get it for free now. I can’t get it for $500 dollars now. I can buy it now for $1000, and that is the only cost that matters. I don’t look at a car and say it costs $50K now, but 10 year ago a car would only cost me $30K, so I am not buying the car now for 50K.
Personally, I'm sick of the scheduling and for the average guest, the system is complicated enough. Eliminating that choice simplifies what is already a complicated system.
not up front as an option. And that’s embarrassing. And I have no idea if what someone posted earlier is true or not….
It makes it much more complicated in my view. If I want a LL later in the day (say, after dinner) I have to keep a close eye to see when a near return time comes up .... Seriously, how would it be complicated to say "what time do you want to ride?"
what’s your point? The game has changed this week.
You're concern of paying for the full meal and getting something less in delivery is not new this week. It's the woe we've all faced every day at the Disney parks. We pay full price, we expect the full product, and we often get handed a dud. Unless you are getting into the parks for free... paying for line skips doesn't change that concern any.
Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.