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Disney Genie, Genie+ officially introduced along with confirmed details of how it will work

CaptainAmerica

Premium Member
I'm not so sure. FP+ allowed every resort guest 60 days out and non-resort guests 30 days out to pick 3 FP+ reservations in advance. Add all those up for every guest on every day. That's a lot of reservations prior to arrival. Is it any wonder that Standby was so long. Genie+ and ILL is only allowed day of. I don't think wait times will be anywhere as near as with FP+ but we could reasonably assume standby wait times would go up somewhat because there is a ride reservation system in place at all.
Standby lines will be almost exactly the same. They will *move faster* but there will be more people in them.
 

LovePop

Well-Known Member
If enough people pony up, I could see them adding more and more attractions to ILL. It’s too easy of a cash grab for them to resist. The pay for play future has only just begun.
I don't believe Disney will add more attractions to ILL except for new and popular rides. Any attraction that isn't getting money from ILL will be be soon taken off and added to Genie+. Unfortunately, ILL may incentivize Disney to build new rides that are low capacity, forcing long lines and high ILL income.
 

mightynine

Well-Known Member
I've acknowledged in another post that I agree. It isn't cash. And if you never ever buy any Disney merch, food, or tickets ever again until the day you die, then you'll never be able to recover that nine dollars trapped in the form of a Disney gift card. It's horrible.
I'm starting to be concerned that some of you only go to Disney solo, because the amount that could end up being refunded is always spoken as just one person. And you know what? I probably wouldn't make a big deal over $7 to $15 - if it's just me.

But once you start talking about a family of 4 where you're now talking up to $60 (and higher for larger groups), on a vacation where I've already laid out a couple grand, and the company is charging me for access to something that used to be complimentary, yes - I might not be satisfied with the solution of "Here's a card so you can just give us that money again." At that point, I might not be in the mood to give you any more money than I already have.

But if you're fine with "I didn't get the service I paid for, but they gave me store credit so I can get a couple of ice cream bars or pay for half of my quick service meal", hey, you do you.
 

Waters Back Side

Well-Known Member
I don't believe Disney will add more attractions to ILL except for new and popular rides. Any attraction that isn't getting money from ILL will be be soon taken off and added to Genie+. Unfortunately, ILL may incentivize Disney to build new rides that are low capacity, forcing long lines and high ILL income.

They might not add any more but the parks will always have 2 and they will probably swap them between Genie + tier and ILLs based on demand, etc. I can see as soon as Christmas week them switching SDD and MMRR.
 

CaptainAmerica

Premium Member
Same as what? As just a few days ago before Genie+ or with FP+. Those wait times are like night and day. Standby would be up to three times as long with FP+.
This is a myth that has been disproven over and over and over and over again.

If the average guest is willing to wait 45 minutes to ride Space Mountain, the Space Mountain standby queue is going to build up to 45 minutes until it hits equilibrium. It doesn't matter what other skip-the-line systems are in place.
 

Jay & Sue

Active Member
Is anyone else as amused as I am that Disney expects you to stand in a line (at guest relations) to get a fake refund for something that was supposed to help you avoid standing in a line? :joyfull:

Maybe they could let you cut that line at guest relations if you are willing to settle for half of a fake refund.
Maybe Disney will have a LL at guest relations that you pay extra for to get your refund. Of course, you would have to pay say $10 to get your $7 refund.
 

LovePop

Well-Known Member
I don't think so. The demand for most ILL yesterday was low, outside of a couple. They're going to have to balance how much moving attractions to ILL will result in a loss of Genie+ sales.
Disney needs to move all ILL with low demand to Genie+, and move all Genie+ rides with high demand to ILL, regardless of where the rides are located, or how many ILLs there are. And charge ILLs by exactly how high the demand is. Disney is worried about hurting a park's feelings if it doesn't have enough ILL rides compared to another park, but that worry is unfounded because the parks are different anyway. Some parks have far more rides than others, nobody is judging the parks by how many ILLs they have, or how expensive the ILLs are. If the ILLs are properly assigned, both guests and Disney can get the most out of the system.
 

Parker in NYC

Well-Known Member
Disney needs to charge more for RotR so that availability at least make it to early evening. That was the whole point of LL, to make high demand rides more available to guests all day long. Or even have a 2 tier option: in the morning, distribute cheap LL to people who get up early, but reserve some (20%) expensive ones that's available all day to guests who want to pay extra for it.
I wonder how high they can go for Rise. $25? $50? $75? Why not. Don’t ever underestimate, er, overestimate the average IQ of the theme park set.

And still see people bemoan that it’s a corporation and Disney has no money to spare.
 

RoadiJeff

Well-Known Member
I wonder how high they can go for Rise. $25? $50? $75? Why not. Don’t ever underestimate, er, overestimate the average IQ of the theme park set.

And still see people bemoan that it’s a corporation and Disney has no money to spare.
I'd gladly pay $25 to skip the line for RotR vs standing in line for over 2.5 hours like our group did a week ago.
 

aaronml

Well-Known Member
Ah yes, the valued spend $15 for ROTR but if it doesn't open you get to ride MMRR (which is not $15) or a single attraction that is part of the $15 bundle of rides available for LL.

Sorry, if you are now paying for ride A, you should get ride A or your money back.
That’s fair. I was more suggesting a compromise from Disney that would be more reasonable than what they are doing now, but within the realm of possibility given current TWDC greed.

IMHO, they should give you both a refund and a Multiple Experiences pass for the inconvenience, but sadly they will never do that.
 

homerdance

Premium Member
What's wrong with that? The test is not harmful to anyone.
Harmful? No. No one died.
But people who are on vacation/day off from work doing leisure activities having to beta test stuff is not a good thing.

This worked way better than I personally had thought it would based on some of Disney’s past IT mishaps.
 

Buried20KLeague

Well-Known Member
They can't make it too easy to cancel because there needs to be some disincentive to ensure that people are not making reservations that they are only partially keen to keeping/paying for. If people book reservations they don't intend to keep, Disney ends up out of money at the end of the day, and other people who may have wanted a reservation are unable to get one. It's not really much different than the dinging reservation fees they had posted previously.

I do agree that a ride breakdown is a different scenario, but I can see that they are hard to program a process around. At the time that a breakdown starts, there can be a lot of uncertainty as to whether it will take 1 hour to resolve or 10 hours to resolve. So an automatic refunding wouldn't make sense either.


IMO... The only time a "refund" button should automatically appear for you in the app is if it's down for some amount of time around the window of your return time, or if it's after a set time each night built around the closing of the park.

The sale is final... Unless the product isn't available to be produced for that party.

Then at the end of the night they bill those that used the product, and don't for those that didn't.

That addresses both of your situations, and would be reasonable, IMO.
 

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