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Disney Genie, Genie+ officially introduced along with confirmed details of how it will work

DisneyCane

Well-Known Member
If I had purchased ILL and then was unable to use it somewhere near that time due to the ride being down and Disney wouldn't cancel it and give me a full refund to my credit card, I would dispute the charge with my credit card.

Even if the ride comes back up much later, what if I'm not in that park anymore? If I pay for a specific ride at a specific time for a specific amount of money that's what I should get or have the option for a refund.

If you purchased a single day to Epcot and there is a power outage at 11AM that lasts the whole day and they tell you that you can go to any other park but they won't give you a refund that would not be acceptable nor would a gift card only option be acceptable.
 

LovePop

Well-Known Member
Yes I'm expecting a ramp up of LL distribution.
It seems to me like LL amount should be dependent on ride capacity alone and not crowd level. Like right now, RotR's LL is all taken, and that's all the more LL they should ever issue. If it's possible to issue more, they should be doing so now instead of on days when it's more crowded.
 

DisneyCane

Well-Known Member
In your opinion, does the increase in Genie+ sales make it less valuable? Wont that reduce the options available and guests will have fewer opportunities to book the better rides?

I think IAS is very valuable, even more so when they sell more
If they are selling more it will very likely be at a higher price because of demand. There is no universe where I consider $24 for one person to skip one line "valuable."
 

wdwmagic

Administrator
Moderator
Original Poster
It seems to me like LL amount should be dependent on ride capacity alone and not crowd level. Like right now, RotR's LL is all taken, and that's all the more LL they should ever issue. If it's possible to issue more, they should be doing so now instead of on days when it's more crowded.
I don't necessarily think a ramp up of LL access will be dependent on crowd levels, but I believe we are seeing a gentle roll out. I think we need to wait to see how it develops, but I think as of now Disney knows they can sell a lot more LL.
 

wdwmagic

Administrator
Moderator
Original Poster
In your opinion, does the increase in Genie+ sales make it less valuable? Wont that reduce the options available and guests will have fewer opportunities to book the better rides?

I think IAS is very valuable, even more so when they sell more
I think they can sell more without impacting the value up to a point. If LL is walk-on, it is perhaps leaving money on the table. I think most people will accept a short wait in the LL line. We'll see.
 

JohnD

Well-Known Member
Not sure how I see this working long term.

my guess is Genie+ will be a flop as soon as people see how it works and figure out it’s major flaws. When it’s slow, there’s no need for it. When it’s busy, there won’t be enough rides you can get on to justify the cost. When you couple that with having to get up at 7am every day and cannot pick your return time, the cost is just not worth the effort.

IAS to me will be a short term success for the major high profile rides and during extremely busy times like thanksgiving and Christmas but as you can already tell, nobody will buy space Mountain, Everest, frozen, etc. during average park days.

The only way I can see this working (and it needs to have programming to back it up) is to make it similar to how FP+ was handled but include a refund component. i.e. Open up LL access for a list of rides that appear on the app. If you choose a ride that wasn't your ILL ride when tapping your band in the LL, a refund is automatically generated. If you go back to the same ride later in the day, the fee is retained. If you don't go back to that ILL the rest of the day (e.g. the ride remains closed or you simply don't go back) the fee is refunded.
 

mikejs78

Premium Member
I don't necessarily think a ramp up of LL access will be dependent on crowd levels, but I believe we are seeing a gentle roll out. I think we need to wait to see how it develops, but I think as of now Disney knows they can sell a lot more LL.
For certain attractions, yes. Actually I think some of their ILL selections may be holding back purchases of G+. Take Everest. I don't see many people buying this ILL at all, and the fact that it's not on G+ may prevent a number of people from buying G+ on their AK Day. If they are smart, they will move towards maximizing G+ value and reserving ILL for only the really in-demand attractions, which to me are Rise and FoP currently (and maybe Rat), and will be Tron and Guardians as soon as they open.
 

LovePop

Well-Known Member
Looks like Rise is done as of 9:30ish
Good to know. That means Rise is available for purchase for at least 2 hours in the morning, so resort guests have a decent chance to buy it if they wish to part with the money. By decent, I mean compared to the boarding group where the chance of scoring the boarding group is less than 50%, from what I read. At least if you do it by getting up early, you know you can get it. Of course, this might change when crowd level goes up, but even then, I don't think it will ever be all gone after a few seconds like with the boarding group.

If Disney doesn't issue immediate refunds for when the ride goes down, then the best deal is to get LL as early as possible, giving more time for the ride to recover, and also not make any firm commitments for the rest of the day such as ADRs, so that one is free to go back when the ride is available.
 

wdwmagic

Administrator
Moderator
Original Poster
For certain attractions, yes. Actually I think some of their ILL selections may be holding back purchases of G+. Take Everest. I don't see many people buying this ILL at all, and the fact that it's not on G+ may prevent a number of people from buying G+ on their AK Day. If they are smart, they will move towards maximizing G+ value and reserving ILL for only the really in-demand attractions, which to me are Rise and FoP currently (and maybe Rat), and will be Tron and Guardians as soon as they open.
Yes Tron and Guardians are going to do very well with sales. LL will really reshape openings for all new additions to WDW.
 

mightynine

Well-Known Member
This is the issue you run into with charging double for access to something that can’t be guaranteed. I absolutely think a full refund of an ILL charge - along with Disney’s “store credit” - should be on the table and easy to do in the app.

Or perhaps a “tap out” system could be used at the exit of a ride where the ILL charge won’t be processed until that point, like on transit systems.
 

homerdance

Premium Member
This is still Disney at WDW - that is not new. Disney's attitude towards guest recovery doesn't swing wildly based on a new offer. You guys are literally acting like Disney is gonna just give you the bird even if you raise a concern. Not only are you wildly concerned over a trivial sized transaction... its all ignoring the DECADES of behavior that Disney has shown no signs of diverging from.

Yeah. Having to take time out of my vacation day to go wait in line at guest services to argue about money is about as magical as it gets. Get bent.
 

Disstevefan1

Well-Known Member
I think when the dust settles all the wait times will be the same as when we had FastPass +

The wait times when using DG+ and ILL will be the same as they were for FastPass + and the standby wait times will be the same as what they were with FastPass +

The only difference, Disney is now making money for something that was previously free.
 

Virtual Toad

Well-Known Member
Poor analogy.
You paid to get into a theme park and can do many, many things including a FREE chance to get in a boarding group.

With ILL you purchased in advance to ride a specific attraction, then never get to ride what you paid for.
It's like paying for a Mickey bar and not getting the Mickey bar.
Fair point. I guess I was trying to show the general direction they’re taking. Though I’m sure many guests have shown up after seeing ads for ROTR expecting to be able to see it, only to learn about the whole boarding group thing after they arrived. Not a bait and switch but not the best approach for a business based on customer satisfaction. Let the buyer beware as they say.

Edited to clarify- I wasn’t using the boarding group analogy to defend the company. I think the BG thing is as ill-advised as G+ and ILL (and free parking and outrageous hotel prices and everything else they’ve been doing lately).
 
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drizgirl

Well-Known Member
Is anyone else as amused as I am that Disney expects you to stand in a line (at guest relations) to get a fake refund for something that was supposed to help you avoid standing in a line? :joyfull:

Maybe they could let you cut that line at guest relations if you are willing to settle for half of a fake refund.
 

LovePop

Well-Known Member
For certain attractions, yes. Actually I think some of their ILL selections may be holding back purchases of G+. Take Everest. I don't see many people buying this ILL at all, and the fact that it's not on G+ may prevent a number of people from buying G+ on their AK Day. If they are smart, they will move towards maximizing G+ value and reserving ILL for only the really in-demand attractions, which to me are Rise and FoP currently (and maybe Rat), and will be Tron and Guardians as soon as they open.
Agreed. Disney seems to feel that they must assign 2 rides per park to LL, when in reality they should assign LL to all high demand attractions regardless of their location, and leave the others to Genie+. That way, each product is being sold according to its value, and the value of both Genie+ and LL will be maximized. Like you say, Everest is being wasted as a LL whereas it would serve as a major draw for Genie+.
 

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