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Difficulty in obtaining a Guest Assistance Pass

GabeP

Active Member
Original Poster
#1
I'm headed down there in about a month and am wondering about the degree of difficulty in obtaining a Guest Assistance Pass (Note- I don't mean the Attraction Assistance Pass that works like the DAS pass). The GAP is the pass that allows unlimited entry into the rides through the Universal Express line. I'm prepared to bring a copy of the diagnoses to provide to the Guest Relations person, but I also don't want to spend 30 min convincing someone of the need for it. Does anyone have any tips or experiences as to this?
 

JoeCamel

Well-Known Member
#2
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I'm headed down there in about a month and am wondering about the degree of difficulty in obtaining a Guest Assistance Pass (Note- I don't mean the Attraction Assistance Pass that works like the DAS pass). The GAP is the pass that allows unlimited entry into the rides through the Universal Express line. I'm prepared to bring a copy of the diagnoses to provide to the Guest Relations person, but I also don't want to spend 30 min convincing someone of the need for it. Does anyone have any tips or experiences as to this?
http://autismattheparks.com/uor-disability-passes.html
 

Disneyhead'71

Well-Known Member
#3
I'm headed down there in about a month and am wondering about the degree of difficulty in obtaining a Guest Assistance Pass (Note- I don't mean the Attraction Assistance Pass that works like the DAS pass). The GAP is the pass that allows unlimited entry into the rides through the Universal Express line. I'm prepared to bring a copy of the diagnoses to provide to the Guest Relations person, but I also don't want to spend 30 min convincing someone of the need for it. Does anyone have any tips or experiences as to this?
I took my 80 year old Mother, who was in a wheelchair, and we had no issues. But it was pretty obvious that my Mother needed one.
 

mergatroid

Well-Known Member
#4
Didn't that lady with the autistic son who was suing Disney publicly when they removed GAC a few years back say that Universal basically let her son use express pass lines whenever he wanted? Looking at that it would appear that Universal are tightening up their policy of treating people with disabilities including autism? I'm not trying to start a debate about Disney vs Universal just wondering whether Universal have changed their policy too or whether she was just spouting nonsense originally and they've never been more relaxed over it?
 

mergatroid

Well-Known Member
#7
I believe so, but I'm not sure. Many of the regular queues have stairs. But you probably would still need to get a GAP first.
Going next year with a lady in a wheelchair. She can walk, just not long distances so this could help her immensely. We're also doing HHN with her, do you think they'd allow her in express line for that or would the rules be different?
 

JT3000

Well-Known Member
#8
Going next year with a lady in a wheelchair. She can walk, just not long distances so this could help her immensely. We're also doing HHN with her, do you think they'd allow her in express line for that or would the rules be different?
A couple things:

1) Simply being in a wheelchair won't get anyone a GAP these days. All of the queues at Universal, with the all-too-common exception of single riders, have some way of accommodating people in wheelchairs. Ever since they've become more stringent, you now need a reason specifically for not being able to wait in the regular lines, as a GAP is a special accommodation, the necessity of which you'll have to convince them of.

2) They do give out GAPs for HHN. But be aware that they now work like Fast Passes and not Express Passes. You will be given a return time for anything with a wait over 30 minutes. Since all of the haunted houses have long lines, this means its usefulness is greatly hindered during HHN.
 

mergatroid

Well-Known Member
#9
A couple things:

1) Simply being in a wheelchair won't get anyone a GAP these days. All of the queues at Universal, with the all-too-common exception of single riders, have some way of accommodating people in wheelchairs. Ever since they've become more stringent, you now need a reason specifically for not being able to wait in the regular lines, as a GAP is a special accommodation, the necessity of which you'll have to convince them of.

2) They do give out GAPs for HHN. But be aware that they now work like Fast Passes and not Express Passes. You will be given a return time for anything with a wait over 30 minutes. Since all of the haunted houses have long lines, this means its usefulness is greatly hindered during HHN.
That's good to know, thanks for the reply.
 

JoeCamel

Well-Known Member
#10
Didn't that lady with the autistic son who was suing Disney publicly when they removed GAC a few years back say that Universal basically let her son use express pass lines whenever he wanted? Looking at that it would appear that Universal are tightening up their policy of treating people with disabilities including autism? I'm not trying to start a debate about Disney vs Universal just wondering whether Universal have changed their policy too or whether she was just spouting nonsense originally and they've never been more relaxed over it?
Dunno - The OP asked for any tips - it was a tip
 

Tom Morrow

Well-Known Member
#12
2) They do give out GAPs for HHN. But be aware that they now work like Fast Passes and not Express Passes. You will be given a return time for anything with a wait over 30 minutes. Since all of the haunted houses have long lines, this means its usefulness is greatly hindered during HHN.
If the person is using it for its intended purpose, to avoid physically being in lines for a long time, then it still is extremely useful.
 

JT3000

Well-Known Member
#13
If the person is using it for its intended purpose, to avoid physically being in lines for a long time, then it still is extremely useful.
Having one is more useful than not, but I would contend that it still isn't extremely useful in all scenarios. The reason Fastpass works, albeit not as well as Express, is because you have attractions with shorter waits that you can experience while waiting for your return time. That isn't the case at HHN. Not with the houses anyway. If you legitimately can't wait in long lines, and you use your GAP on a house with a two hour wait, you aren't doing any houses for the next two hours. It's technically serving its intended purpose, but it's offering minimal benefit compared to its previous form or even its current use during normal operations.
 
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Tom Morrow

Well-Known Member
#14
Having one is more useful than not, but I would contend that it still isn't extremely useful in all scenarios. The reason Fastpass works, albeit not as well as Express, is because you have attractions with shorter waits that you can experience while waiting for your return time. That isn't the case at HHN. Not with the houses anyway. If you legitimately can't wait in long lines, and you use your GAP on a house with a two hour wait, you aren't doing any houses for the next two hours. It's technically serving its intended purpose, but it's offering minimal benefit compared to its previous form or even its current use during normal operations.
Oh, that's true, I didn't consider that during HHN every house typically has a long wait time for most of the night.
 

fosse76

Well-Known Member
#15
Having one is more useful than not, but I would contend that it still isn't extremely useful in all scenarios. The reason Fastpass works, albeit not as well as Express, is because you have attractions with shorter waits that you can experience while waiting for your return time. That isn't the case at HHN. Not with the houses anyway. If you legitimately can't wait in long lines, and you use your GAP on a house with a two hour wait, you aren't doing any houses for the next two hours. It's technically serving its intended purpose, but it's offering minimal benefit compared to its previous form or even its current use during normal operations.
Yes, but people without the passes, and who are physically waiting in line, also are unable to do another house during that wait time. GAP-holders aren't entitled to be able to experience more attractions than the average guest.
 
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