Dedicated DVC Guides

[yaksplat]

Well, here's a new one.

I just received a call from what sounds like a dedicated DVC Member Services contact. He mentioned my upcoming trip to the Polynesian, asked a few questions and asked if I had any questions or concerns for him. This was followed by an email with his direct contact information and hours that he's available.

Do I need this? Not especially, but it was a nice call with a happy, well-spoken person that was easy to understand. Hopefully this is another aspect of Disney focusing on their hotel guests instead of looking at us as guaranteed revenue.

Color me impressed.

 

[SteveAZee]

Well, here's a new one.

I just received a call from what sounds like a dedicated DVC Member Services contact. He mentioned my upcoming trip to the Polynesian, asked a few questions and asked if I had any questions or concerns for him. This was followed by an email with his direct contact information and hours that he's available.

Do I need this? Not especially, but it was a nice call with a happy, well-spoken person that was easy to understand. Hopefully this is another aspect of Disney focusing on their hotel guests instead of looking at us as guaranteed revenue.

Color me impressed.

That's good to hear. Speaking of hearing, I realized my inner voice (while reading this) sounded a lot like Ron Swanson.

 

[kenpsu]

Are you traveling with a large party? DVC has been known to reach out people staying in grand villas to help make their dining reservations, etc.

 

[yaksplat]

No, just the 5 of us in a deluxe studio.

 

[woodardfamily]

Well, here's a new one.

I just received a call from what sounds like a dedicated DVC Member Services contact. He mentioned my upcoming trip to the Polynesian, asked a few questions and asked if I had any questions or concerns for him. This was followed by an email with his direct contact information and hours that he's available.

Do I need this? Not especially, but it was a nice call with a happy, well-spoken person that was easy to understand. Hopefully this is another aspect of Disney focusing on their hotel guests instead of looking at us as guaranteed revenue.

Color me impressed.

We had the same experience happen to us about a week before our last two trips. I agree with you...did I need this? Nope. But was impressed that they had some care about us as resort guests.