On my spring break cruise in 2018, I purchased the onboard offer that gave me 10% off a future cruise. I booked a cruise for spring break 2020, which was cancelled due to Coronavirus. Totally get it. Went to rebook for spring break 2021 and can’t apply the 10% that week, because Disney it is a blackout date for 2021 even though spring break was not blocked out in 2020. Therefore, since my 2020 price included the onboard offer of 10%, even though they are offering 125% of voyage fare, it doesn’t cover me. I hope management considers lifting this blockout restriction for those rebooking cruises Disney canceled. Otherwise they are punishing their most loyal customers. We always go spring break, because the kids are out if school and it wasn’t a blackout in the past and it seems this inflexible policy is shortsighted.
-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
Can’t rebook canceled cruise - blackout
- Thread starter seamonkey
- Start date
Queen of the WDW Scene
Well-Known Member
- In the Parks
- No
Are you just trying to rebook online?
Perhaps call and explain?
Not sure when YOUR spring break was supposed to be this year but generally it changes based on when Easter lands so since Easter lands April 4th next year I'd expect rates to be higher the week before and after.
Perhaps call and explain?
Not sure when YOUR spring break was supposed to be this year but generally it changes based on when Easter lands so since Easter lands April 4th next year I'd expect rates to be higher the week before and after.
Queen of the WDW Scene
Well-Known Member
- In the Parks
- No
The only advice that can be given is to contact Disney directly and see if they will help you out.
Onboard offers have to be used within 2 years, that is likely why you are losing the 10%.
Disney is allowing the onboard offer...they just blocked it for rebooking spring break 2021 even though they allowed for original booking for spring break 2020.
raymusiccity
Well-Known Member
We feel your pain. We paid the $250..00 'placeholder' fee for a future cruise and a promised 10% discount. We just received an unsolicited e-mail regarding our 'cancellation' and a refund. I tried speaking with two different cruise representatives. Both of them gave the official line about the 10% discount only would have applied during the 2 year period since our last cruise. I said that we haven't been able to make any reservations since Disney wasn't cruising due to Covid. They said that they have been taking reservations, but, they have been canceling them as the situation drags on. I still don't think it's a fair position, but, they still told me to have a Magical Day.
