I've been a "Starwood Preferred Guest" (SPG) since 2012 with a five night stay at the Swan. Stayed again in 2018 for six nights. Staying again in 2019 at the Dolphin for ten nights.
The only points I got is for the middle trip, and somewhere along the way it switched from SPG to Marriott Bonvoy.
I just had a chat with Marriott and come to find out there's nothing they could do about the first trip being so long ago; why it's not listed in my account is they likely expired; I opened the account with that stay. They refuse to credit me for the upcoming trip though because I booked it through a third-party (Priceline). Oddly, this wasn't an issue with the middle trip I was credited for; also booked through a third-party. Only afterwards did I vaguely remember asking about the points during check-in last time.
Another thing to note; at my service level I should have had "Free WiFi" which was clearly not the case, as the Swalphin charges $30/night (+tax) for a "resort fee." Granted, that also includes two water bottles every day. I suspect this only applies to other hotels that don't provide water bottles... Still, it's stupid - every hotel I've ever stayed at offers free WiFi.
Moral of the story: Be careful when using this program. There's fine print and outright B.S. I plan to ask about it again when I check in later this year.
Disclaimer: In the grand scheme of things, this means very little except getting a free night eventually and other (questionable) perks. This ten day stay would have given me "Silver Level" status. I've yet to ever actually gain anything through this program (like a free coffee let alone a free night).
The only points I got is for the middle trip, and somewhere along the way it switched from SPG to Marriott Bonvoy.
I just had a chat with Marriott and come to find out there's nothing they could do about the first trip being so long ago; why it's not listed in my account is they likely expired; I opened the account with that stay. They refuse to credit me for the upcoming trip though because I booked it through a third-party (Priceline). Oddly, this wasn't an issue with the middle trip I was credited for; also booked through a third-party. Only afterwards did I vaguely remember asking about the points during check-in last time.
Another thing to note; at my service level I should have had "Free WiFi" which was clearly not the case, as the Swalphin charges $30/night (+tax) for a "resort fee." Granted, that also includes two water bottles every day. I suspect this only applies to other hotels that don't provide water bottles... Still, it's stupid - every hotel I've ever stayed at offers free WiFi.
Moral of the story: Be careful when using this program. There's fine print and outright B.S. I plan to ask about it again when I check in later this year.
Disclaimer: In the grand scheme of things, this means very little except getting a free night eventually and other (questionable) perks. This ten day stay would have given me "Silver Level" status. I've yet to ever actually gain anything through this program (like a free coffee let alone a free night).
Last edited: