Check your bank accounts and credit cards. My wife was just charged for the past 4 months all at once. On hold now with the AP hotline.
The true definition of "magical" as uttered by any Disney employee is the opposite of what the rest of the world thinks.I'm seeing this also. I just talked to a cast member through chat support and they told me that the system "went through some magical enhancements that caused this challenge".
They also said they didn't know how it would be resolved or when (but I'm glad to see on here that refunds are being issued).
You don’t want to know it means when cast members say it to a lot of the guestsThe true definition of "magical" as uttered by any Disney employee is the opposite of what the rest of the world thinks.
Makes you wonder when they wish us "Have a magical day" at the end of every call.
Is Jambo closed again? I am supposed to stay there starting July 10.This oopsie charge doesn't surprise me, why would it surprise them?
We knew they've been screwing up left and right with how they handled reservations and the APs... even DVC saw this cascading through as Jambo omitted from opening/not opening/opening, and now not opening for an indeterminate amount of time.
GET YOUR ACT TOGETHER DISNEY!
Make decisions and stick by them. Communicate to all your employees clearly.
It takes one person to go into the code and make the designed changes, in this case it was probably a team of two coders, followed up with a manager, a tester and a person to roll it out. Why did none of these folk notice a potential problem?
Will Disney blame these 4 or 5 people or absorb the failure as a company and continue to support the IT department? That's what will show what kind of Disney we're dealing with today. I certainly hope it's the latter.