While our room at the YC started out as a disaster ( broken fridge and rheostat), the front desk was excellent and everything was fixed on day one. It shouldn't have ever been that way to begin with, but they did a good job of fixing it quickly. I am lucky enough to have a conference at they YC in December and just booked last night. I can't wait to get into the YC/BC water park, climb up the slide steps, and look over into Epcot!