It is particularly awful. I've never been one to complain about bus service until I stayed in Jambo. The number of times (in mid January) that a bus took 30+ minutes to arrive SRO from Kidani was a bit much for my liking. Certainly more than I've experienced at any other resort. AKL is more of a "visit once every few trips to eat at Boma and check out the resort" place for me. It is beautiful, just not somewhere I'm eager to spend a week at again. After a day or two, any resort largely becomes your bed and the awe you initially felt at the beauty of the place dissipates and you are left focusing on convenience and comfort.I've never stayed at WL, but we stayed at AKL last year and did not like it at all. As others have mentioned the bus service is a turn off. We ended up taking a taxi on four different occasions. My husband waiting over 45 minutes at DTD before he gave up and took a cab back.
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