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Many do not, or at least not in hotels. Many of the front desk staff are college program kids who have don't have that type of experience at all. And training may not be strong, and they simply aren't empowered to do much of anything beyond handing out a few fast passes, or "passing along"...

Which is really a drop in the bucket considering the fact that they run these parades for decades now. The upfront cost is minimal, but the reality is that Disney is constantly looking to reduce labor costs, and if they can cut the nightly labor which comes with putting on a parade, they'll...

The one thing that has traditionally set Disney resorts apart is that sense of place -- the substantial theming that brings all the little pieces of the environment together. I've stayed at some nice hotels over the years, and you're right, many of them are just themed to fancy (and sometimes...

Exactly. Cleaning hotel rooms better should be a no-brainer. They used to know how to do effectively, but now they don't? Train staff appropriately, encourage them to take their time to do things right, and reward them for reporting issues to maintenance and keeping the rooms pristine, rather...

In this case, at this point, it does not sound like they are outsourcing. Still, I'm sure it's something they've considered and who knows what will happen in the future. Most of the hotel night cleaning crews are outsourced, and with mixed results. So while this does sound great that they are...

Exactly. Florida can handle stormy weather, even if its a bit abnormal for January. They way people react to weather is Southern California is just different from many other places in the US. With a mild and fairly consistent climate, rain storms become the top news headline and people adjust...

Smart business leaders remember that for every one person who complains, there are (insert number here) people who don't bother to. Last year my group and a significant amount of other guests had a horrible bus experience. I complained both in person and wrote a letter after our trip. I doubt...

Regarding weddings, the contracts with Disney weddings state that they have the right to move venues without compensation for any reason. (Basically, if a company wanted to come buy out the GF convention center for a conference, they would move your reception to another location). Back when I...

I'm sure you're pleased with your purchase, and believe me, I would love to stay in the GF Villas! (if it weren't for the cost). But the building is just a testament to how attitudes have changed at WDW. For a maybe a couple million dollars more, they could have made some design changes that...

It's really such a shame the GF Villas are the architectural equivalent of Grand Floridian "Light". Unfortunately the building looks like a cheap knockoff of the original designs, lacking much of the the original details that the original buildings contain. As such, it stands out, and not in a...

Was wondering the same thing! I would love full size prints of the Ryman artwork. Hoping someone can chime in if it's an item for sale. EDIT: https://disneyparks.disney.go.com/blog/2017/01/first-look-at-commemorative-merchandise-for-epcot-international-festival-of-the-arts/ This link...

Anyone remember when it was kind of a big deal when those theme park fences went up? Trying to recall if it was late 90's or post 9/11. Either way, yes, there was a time you could wander through the woods behind Frontierland, for example, and sneak into the Magic Kingdom.

Yes. Every single thread on this site is a discussion of first world problems. We are aware. Thanks for playing.

In situations like these, the best thing to do, in terms of customer service, is to provide regular updates of what's going on. I don't know what happened in your case, or what the policies are for these types of situations, but announcements every 5 minutes or so just updating guests can...

Both good ideas. Not sure what held up the bowling alley, but for whatever reason I'm guessing Disney determined it wasn't worth it. The amount of cheerleading, dance, school and amateur sports events they handle is quite substantial. Any improvement or growth of the WWOS is good for Disney...

Remember when the tea didn't start as syrup? I love iced tea, but it was so much better when they actually had the fresh brewed stuff at quick serve locations. I think they switched around maybe 2009 or so -- such a shame. The premixed Gold Peak stuff is not good (though better than premixed...

Agree on all counts. Just wish they had put a little more effort on the creative side of this. It's always pitiful to see the "world's largest entertainment company" put on productions that are inferior to what a high school drama club could do.

You seem to be suggesting the only options were "good show at the front entrance" or "lame show at the castle". What about "good show at the castle?" Having a "corny show" doesn't make anyone safer. I completely agree they needed to move the show from the train station. It was too crowded...

Happy to see these new breakfast options as well. Breakfast options at all the parks can be lacking. Tony's used to have a sit down breakfast years ago that was quite good. It was fun to have a table outside and watch the eager crowds come in for the day, much like how you can still do at the...

It's so aggravating when they have huge lines for food simply because they chose that minimally staffing locations is "good enough" for guests. We wouldn't like a single labor hour "wasted" would we?