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Disney's had Villians events for years - just most of them never left the Team Disney building! ...sorry, had to...AND YOU KNOW WHO YOU ARE! <shouting at them, not you>

Actually you are incorrect. From a criminality point of view anyone who lies or misrepresents themselves to gain a benefit (a shortened line) is likely guilty of theft. There is an economic benefit to waiting in a shortened line which is easily calculable. A simple calculation would be how...

The problem is this may open up the company to litigation by requiring someone to divulge private medical information. I have to believe with the number of ADA activists and lawyers looking for a billable hour someone will make a case, a lots of publicity, out of this at some point.

Essentially the issue here is theft; the abusers are stealing a service. Here is the solution I would pursue: 1. Create a consortium of theme parks, museums, parks, and other businesses where accommodation of the disabled beyond ADA is desired 2. Identify which ICD 10 diagnoses qualify for...

I think they should change tactics and instead using a "movie" paradigm they should shift to a First Person Shooter game paradigm. Establish locations, sprinkle in additional visuals including battles, and let the AI battle it out in a 3D world while the tour flies through it all. Establish a...

Verizon had ponied up to invest $1B in building out a mobile Disney experience. They offered a subscription service that NOBODY used and hence Verizon pulled out and Disney went mobile dormant for several years until late 2012. Here's a link to media coverage of the annoucement...

Companies are composed of people, people are flawed, so the question is did the company cross the line by doing something inappropriate such as in the BBC case. That's the only part of the story that would concern me. As someone who has had the opportunity to walk the halls of America's...

I reached the same decision in 2005 The reason prices are continually going up is because of the weak dollar. They can charge more and more as the composition of visitors from other countries continues to increase. Looking at the price increases from 2002 (the last year we bought...

The thing you conveniently forget in your... ...diatribe assessing the selfishness of others is that DISNEY, not the guests, changed the policy by only enforcing part of it. So if Disney says the MK opens at 9am but let's people in at 8:55am you'd just stand there the extra 5min? If...

You misunderstood my comment. I'm not saying 1-2 hours isn't enough time for an attraction. What I'm saying is whereas without enforcing the end of the FP window you could gather FP's as you circled the park waiting for and riding attractions back to back and then tack on the additional 5-7 as...

As a former CRO cast membber I can tell you... ...the quality of people on the phones has declined at a faster rate than those in the parks. You find bright spots in both, which is great, but I find more often than not despite having worked there over 20yrs ago I know more than they do...

Cast members at an attraction told us after... ...seeing us juggling a 8yo, 6yo, 4yo and baby. I remember because we looked like a poorly trained circus act trying to get kids out of strollers and bags and packages into strollers while keeping our 8yo and 6yo from running off. I'll bet...

I agree with others that Disney will have to... ...tweak their approach and likely provide more than 15min. Their claim to fame is increasing the number of attractions guests enjoy by 25%; I wonder how that number changes with strict enforcement of return times. My gut tells me the number...

Maybe, just maybe... ...the delay would line up the opening of Avatarland in DAK and the third release. If Avatar 2 opens Dec 2015 and Avatar 3 in 2016 that puts them right in the line of sight of the projected opening of Avatar land. I'm willing to bet they're trying to create a tighter...

This is all I can remember... ...from 1990 when I worked in CRO (I worked Special Events and Groups from time to time): Tom Cruise - Grand Floridian Beach Resort George Lucas - Grand Floridian Beach Resort Pointer Sister (not sure which one...) - Contemporary Ray Bradbury - Polynesian...

But there's one true indicator that it's not the apple crew... in that Woz never encased his boards in anything whereas in the scene it's a small screen surrounded by a case. I agree Disney made it to look like the original Mac, but that wasn't done in a garage. And Jobs and Woz are...

That's good to know... ...and makes sense. This was not true in the past when I worked at CRO and did consulting for them years later but it makes sense. I do know when room assignments are done, 'needs' based are given priority and I know of Disney moving people to other resort hotels to...

Disney has never guaranteed room options... ...including connecting rooms for one simple reason: the law. Florida Innkeeper Law requires hotels to allow a percentage of people to extend their stays, after they have already checked in, beyond their original check-out date. Disney uses this...

The primary driver... ...having been part of the discussions at one point, was to lower labor costs by getting out of the competitive Orlando market. Engaging a 3rd party outsourcer also helped drive the relocation. Salt Lake City, UT has been a more recent event and one I forgot in my...

It's actually a very complex answer... ...because of overflow. The primary call center used to be in a non-descript office building near Wet and Wild called Republic Plaza in 1990 when I worked as a reservationist with ~450 agents. When the Team Disney building was being planned the intent...