I have been trying to call Disney over a billing issue. We have reservations that were paid in full. We modified our reservation to arrive one day earlier. We then received a new confirmation number and showing full amount due though it had been paid in full. I was on hold for 2 hours, someone answered, said I needed billing, which is what I had called, transferred me and I was back where I started with the same recording! What is going on?
-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
What is going on with Disney telephone contact?
- Thread starter Linco
- Start date
castlecake2.0
Well-Known Member
They’re over run with so many people having to change things due to travel restrictions. Try calling right at 7 or during dinner hours.
Weather_Lady
Well-Known Member
It's been this way for months. I called with a simple ticket question (which I was told was not able to be handled by departments where you can simply give a callback number, so I had no choice but to wait) back in August, and it took three different calls and more than 14 hours to get the issue resolved. They'd transfer me to different departments, each of which would put me on hold for 1-4 hours at a stretch, and then half the time, I'd get disconnected somewhere along the way. (Other times, the end of my work day arrived and I had to hang up just so I could go home!) I work at a desk job where I have the ability to sit through that kind of hold time without it distracting me from my other tasks, but it's a completely ridiculous and unreasonable way for Disney to be treating people.
Last edited:
I did call at 7 and was on hold for 1-1/2 hour before accidentally cutting myself off! Over the weekend I will be routed to India.
I agree. My seasons pass is up for renewal in March and I question if I will renew. I have never had these phone issues in the past. Had I been able to speak with someone in the three weeks I had tried to call, this billing issue would not have occurred.
castlecake2.0
Well-Known Member
It is definitely frustrating, they’ve been hiring and contracting workers to try to help, but the call center usually takes at least a month of training just to get to talk to someone. Hopefully now that restrictions are lifting things will get easier. Have you tried emailing Guest Billing? They might be able to assist? Would you like their email?
JIMINYCR
Well-Known Member
Not much you can do but be frustrated and try to be as patient as you can. Venting anger helps unload the annoyance. Disney's been horrible about giving satisfaction with any lines of communications for some time and arent making any inroads to improve on it. Its too bad a company that says they want to bring magic and pleasure to those who do business with them cant figure it out.
Absolutely. Thank you, though I was able to speak with a very pleasant girl who said I need reservations. She showed two, active reservations that need to be merged. Instead of modifying initial reservation it formed a new one. She explained things have been very hectic. I know these are trying times.
castlecake2.0
Well-Known Member
Guest.services.billing@disneyworld.com.
You might also be able to try using the chat feature on My Disney Experience. Hope you get it settled!
You might also be able to try using the chat feature on My Disney Experience. Hope you get it settled!
I tried the chat feature. It was worthless.
RoadiJeff
Well-Known Member
The two times I called Guest Services last month I was given the option of a ridiculously long hold time or to leave a callback number. I left my callback number and both times someone called me back and it was sooner than what I was told the hold time would have been.
castlecake2.0
Well-Known Member
They’re very limited in what they can assist with. Mostly room requests and troubleshooting the app. Was worth a try!
wendysue
Well-Known Member
Yes! The chat feature gives you the phone number to call.
Living the Life
Member
There could be a lot of different explanations for this, but.. I think it's lack of castmembers. disney has cut back on everything due to the covid crap and now they are being very reluctant on bringing back the same force of castmembers they had previously.