While I don't care for his personality, I do agree with most of his points - except the not giving $0 tip. There was only once in my life that i left a $0 tip, but the waiter deserved it. Actually if I could have taken money out of his wallet, that is what he deserved. I understand some things are not the waiters fault, but in this case, everything was the waiters fault.
I would also like to see the partner rant to this. Customers telling the wait staff what not to do. Off the top of my head.
- Learn how to dertermine when a table needs you - don't with stop by every 5 minutes, or never stop by at all - find the happy medium.
- Learn how to carry a plate, or use a tray. Stop sticking your thumb in my food.
- If your restaruant / bar does something "Special and in it's own way" then learn what that is and warn the customer. If I order something that is generally accepted to be made in a certain way, that is what I expect. If your place does something wildly different, then warn me.
- Stop comming by my table every 30 seconds to top off my wine glass. It's really annoying.
- Don't ask me near the end of the meal if "I am still working on that". I am not carving a table, or building a deck. I am not "working on" my food. (Or if I do have to "work on" it, then the kitchen screwed up). "Are you finished" or "would you like me to box that up fo you" is much much much nicer
When you hand me the bill, pause for 10 seconds. Maybe I want to leave quickly - I'll hand it right back to you with my credit card so you can run it. Don't drop the check on the table, and speed off and disappear for 15 minutes while I sit there waiting for you to come back.
- Yes I know your job is hard. You know what, mine is too. But i don't go on YouTube and rant about my job and the people and things I deal with. And I surely don't get snarky in person with the people I deal with. I'm not the one making your job hard, I'm the one that is spending my money so you can get paid. You don't have to treat me like royality, but just because you had a bad custoemr earlier in your shift, does not mean you get snarky with me. If you cannot controll your emotions, then you need to look for a job where you don't deal with people all day long.