Not sure if this is the right place for this to go but....
I wanted to acknowledge a wonderful cast member named Harvey that went out of his way to fix the mistake made by one of his colleagues. This morning, I saw that there were BOG reservations open on 9/22 for dinner, but that they were for during the Halloween Party. I called the Dining Reservations number and asked, to be certain, whether we would need separate tickets for MNSSHP to visit the restaurant. The person I spoke to was adamant that we would not, and that everything would be fine;so the reservation was made. Being an avid WDW person, this did not make sense to me. As soon as I got to work, I called them back and asked if this was somehow true (maybe something changed this year, how do I know?). As suspected, I was right. However, Harvey was determined not to let me end the call disappointed. He went above and beyond! This CM called over to a manager at the Magic Kingdom and got me a dinner reservation for BOG, on my birthday, before MNSSHP starts!
It's CMs like him that make the whole experience truly magical and I cannot put into words how excited and grateful I am.
I wanted to acknowledge a wonderful cast member named Harvey that went out of his way to fix the mistake made by one of his colleagues. This morning, I saw that there were BOG reservations open on 9/22 for dinner, but that they were for during the Halloween Party. I called the Dining Reservations number and asked, to be certain, whether we would need separate tickets for MNSSHP to visit the restaurant. The person I spoke to was adamant that we would not, and that everything would be fine;so the reservation was made. Being an avid WDW person, this did not make sense to me. As soon as I got to work, I called them back and asked if this was somehow true (maybe something changed this year, how do I know?). As suspected, I was right. However, Harvey was determined not to let me end the call disappointed. He went above and beyond! This CM called over to a manager at the Magic Kingdom and got me a dinner reservation for BOG, on my birthday, before MNSSHP starts!
It's CMs like him that make the whole experience truly magical and I cannot put into words how excited and grateful I am.
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