We just got back from the DVC Vero resort and after three cancelled flights (two there and one back) we spent about 6 hours on-hold with US air. They were a mess to get a hold of. The folks were nice once I got one, and I 'get' weather and flight cancellations, but the amount of time on hold- and the one time I was disconnected after the call was answered- was horrible. Never again for US air for us. Yeah, to answer your question- issues. Lots.Has anybody else had issues with them over the last week? Have called numerous times throughout the day for the last week to book a flight and cannot get anyone to answer the reservation line?
That's exactly what the ground transport driver in Melbourne called them. She explained that a lot of the issue into that airport was the planes used by US vs. the ones that Delta uses. US scrubs flights a lot more during periods of 'iffy' weather because they use smaller connector jets. Delta uses larger planes that deal with the weather better. Once on the flight, US was OK but it was without a doubt the worst customer service experience/on hold time I've ever had with any private company (US government agencies notwithstanding).They are not called Useless Air for nothing.........................
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