Sapphire Falls opening day disaster

[raven]

My roommate got a reservation for the opening day at Sapphire Falls (7/14/16). He waited 2 1/2 hours in a line that wrapped around the lobby just to be checked in and said the resort General Manager was out in the lobby offering compensations to "select" guests. His reservation at the restaurant took another 50 minutes to be seated. He has yet to tell me about the rest of his stay, as he is still there, but I just wondered if anyone has heard similar horror stories so far?

 

[JoeCamel]

Wonder why they chose to go on opening day? Sounds like you would be asking to be in the thick of it.

 

[opshannon]

Wonder why they chose to go on opening day? Sounds like you would be asking to be in the thick of it.

Why on earth are you blaming the customer? "They were asking for it" is a pretty silly response. There is nothing unreasonable about expecting a hotel to be functioning when it says it is open for business.

 

[21stamps]

Why on earth are you blaming the customer? "They were asking for it" is a pretty silly response. There is nothing unreasonable about expecting a hotel to be functioning when it says it is open for business.

It's why I skip Jimmy John's on $1 sub days, and go to Panera instead A wait time is a given.

Opening Day at a club/park/resort/restaurant- Wait times are a given.

Not blaming the customer, it's just an unfortunate fact.

 

[JoeCamel]

Why on earth are you blaming the customer? "They were asking for it" is a pretty silly response. There is nothing unreasonable about expecting a hotel to be functioning when it says it is open for business.

When an entire hotel full of guests checks in at once it is unreasonable NOT to expect issues. Locks and computers were proposed as problem areas and sure enough there were problems with locks and computers.

It will get better in the next few days as they enter normal operation but to expect everything to be perfect on opening day is unrealistic.

 

[Hakunamatata]

Would think you would phase in to full capacity. 20% a day over five days seems better than 100% in one day both for stressing the system and customer experience.

On a side note, why hasn't anyone blamed Iger yet?

 

[Master Yoda]

Would think you would phase in to full capacity. 20% a day over five days seems better than 100% in one day both for stressing the system and customer experience.

On a side note, why hasn't anyone blamed Iger yet?

Cash grab.

 

[raven]

Wonder why they chose to go on opening day?

Because he is moving across the country tomorrow morning. Opening day was the only time available for him.

 

[squidward]

I would hardly call this a "disaster".

 

[Disneyhead'71]

Just finished a walk thru. Gorgeous. Considerably upscale than Disney Moderates.

Of course, I would expect nothing less.

 

[Rider]

It's a very pretty resort but obviously not 100% finished yet. It probably needs another couple months to get everything in order.

 

[disney4life2008]

What is the disaster here? Lol its opening day.

 

[King Racoon 77]

#blameshanghai

 

[Horizons '83]

Looks like a nicer Best Western....

 

[21stamps]

#blameshanghai

(Insert trophy emoji here)

 

[trr1]

FTFY

 

[MKCP 1985]

When an entire hotel full of guests checks in at once it is unreasonable NOT to expect issues. Locks and computers were proposed as problem areas and sure enough there were problems with locks and computers.

It will get better in the next few days as they enter normal operation but to expect everything to be perfect on opening day is unrealistic.

From what I hear and see, many hotels have near full capacity turnover on certain nights: holidays, summer weekends, but of course, that results in delays at check in with apologies, "we have 200+ guests checking in tonight."

 

[21stamps]

FTFY

Awesome! Thank you!

 

[Scuttle]

It's still a disaster over there. Employees are working overtime like crazy.