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Guest services texting guests?

Discussion in 'Using MyMagic+, FastPass+ and My Disney Experience' started by GrumpyFan, Apr 26, 2017.

  1. GrumpyFan

    GrumpyFan Well-Known Member

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    I read an account on FB about a family at DHS who experienced an unexpected delay while waiting for RNR. Apparently it was estimated 35 minutes standby wait time, but something happened to make their wait more than an hour.

    Sometime afterwards, Disney Guest Svcs texted the mom, asking if they were impacted by the RNR issues. They offered them extra FPs for the trouble.

    This is the first I've heard of such thing and was just wondering if anyone else has heard of it or experienced GS contacting them via text?

    Seems like a very proactive and inventive use of the tech to enchance the guest experience.
     
  2. disney4life2008

    disney4life2008 Well-Known Member

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    Never heard of guest services sending a text message outside of a room being ready.
     
  3. Tuvalu

    Tuvalu Premium Member

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    I'm skeptical. If the FB poster was in the FP line, the system knows which guests have FP for an attraction and when the ride goes down those guests are emailed (not texted.) If the FB poster was in the standby line (which is what it sounds like) there is NO WAY Disney is going to take valuable time and track every guest in that line (assuming they can even do so.)

    The only possibility I can think of is if the FB poster answered a survey about her ride experience (sometimes there are CMs stationed that do that) and left her cell number. Then (possibly) her story has merit.

    We have been recently stuck in lines much longer than the sign says due to tech difficulties and have never been contacted by Guest Services.
     
    Rob562 likes this.
  4. GrumpyFan

    GrumpyFan Well-Known Member Original Poster

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    They said they were not in FP line and didn't have a FP to ride it.

    I'm wondering if it was tracked via the Magic Band or maybe the MDX app.
     
  5. LuvtheGoof

    LuvtheGoof Proud DVC Member Premium Member

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    Grain of salt. Highly doubtful.
     
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  6. GrumpyFan

    GrumpyFan Well-Known Member Original Poster

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    I thought I read where MB (v1) had at least 2 different methods/tech for RF communication. One was short range used by the FP entry points, the other for longer range (proximity) like what's used on Small World.
     
  7. LuvtheGoof

    LuvtheGoof Proud DVC Member Premium Member

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    The short range is a passive chip that is used for FP+, resort entry, park entry, and paying for merchandise. Since it is not powered, it will last for years and years. The long range is powered, and as you stated is used for tech like Small World and for on-board ride pictures and videos. The battery for it should last about 2-3 years, but the MB can be used for everything else regardless.
     
  8. LAM378

    LAM378 Well-Known Member

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    Semi-related: I got this text out of nowhere on Sunday. I am on property, but I had no need to respond, so I didn't.
     

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  9. Nemo14

    Nemo14 Well-Known Member

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    I find that rather creepy. It reminds me of a call I got on my cell from Guest Services responding to a letter I had written. At the time the only people with my cellphone number were immediate family, and I knew I hadn't included it in my letter. It turned out that I had given that number at POR once when there was a delay in having our room ready.
     
    Last edited: May 16, 2017
    LAM378 likes this.

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