@Bacon can you send more screen shots of the survey, I see the ones you attached are at 97% completion. I find it odd that the first question has basically 3 negative (at varying levels) choices and 1 positive response choice. And 1-10 is also an interesting range to rate the character (too wide of a range). I do quite a bit of market research and find this odd. As someone else stated earlier in the thread, these are specifically about Figment - so it could be as simple as the survey is meant to gain learnings to gauge how their Figment marketing efforts are going (basically as the F&W mascot), with the information they can say we need to do more or less with him. Not a reflection of the ride - I don't believe these two questions alone will cause the removal of Figment from the ride....someone posted a picture of the line out the door for the Figment ride during spring break.