I’ll be happy to explain why each question is asked when booking a dinning reservation.
How many are in your party?
We need to know what size table or combination of tables your family will need. Please remember that if you have an infant in your party you do include them. We will ask the ages of your children and WILL NOT CHARGE an infant age 2 or under, but will need to ensure there is room at your table for them. Even if your child is a newborn and will be in a carrier, we still need to count them for fire code capacity reasons.
Are you staying at a Disney Resort? What day do you check-in / what is your room number?
This is asked so if we need to contact you concerning your dine reservation once you arrive, we can simply leave a voice mail message on your in-room phone. If we need to contact you concerning your dine reservation prior to your arrival, (this is extremely rare) we would call your home phone number and leave a detailed message.
May I have your home phone number?
The main reason we ask this is to use your phone number as a backup confirmation number. If you forget / lose your confirmation number, we can do a search by your phone number to find your dine reservation. We recommend you always give us your home phone number, not a cell or other phone number, so everyone in your party (i.e. your spouse) knows what number was used, since a family may have several cell phones but the whole family has one home phone. Also, if you wish to confirm all your dine reservations at once, we can search by your phone number and read them back to you. This is a major convenience if you lose or forget your list of confirmation numbers.
Are you on a vacation package that includes your meals?
First, this is not a sales tool to get you to book a dine plan. We ask so we can ensure your choice of restaurant is included on your plan, and if it is a Signature Restaurant, we can let you know that it counts as two of your table service meals.
May I have the ages of anyone under the age of 10?
We then list this on your reservation, so the restaurant knows how may children’s menus to offer, and so we can offer highchairs or booster seats if needed. Also, if the location requires a credit card to prepay your meal or guaranteed your table, we can charge you correctly.
Hope this helps! :sohappy: