The not tipping at all, sorry, but there's times when there's EXTREMELY bad service and those times were very rude servers, so they deserve what they gave.
Also, most servers are VERY UNKNOWLEDGEABLY about the menu. I had asked once a waitress if the chicken was shredded or not in the chimichanga as the menu didn't state if it was grilled or shredded. The waitress said she'd have to ask. I found out later, she had been there for 2 weeks, so in my personal opinion is, BEFORE you serve you should know what the restaurant you work at serves. That's not that difficult of a question, yet she didn't know the answer.
I have had NUMEROUS times where I have known the menu BETTER than the servers SHOWING them on the menu that some item came with something. It's just ridiculous. Instead of them actually verifying the menu with the food for obvious things missing or wrong, they are too lazy to do that. They just bring the food and don't care.
Also, the asking for one thing at a time, while some people might do that, I am wiling to bet if servers would have their PAD AND PEN READY TO WRITE DOWN A LIST, people would give them a list. Also, any good server SUGGESTS condiments such as let's say the customer orders a burger and fries. If I were a server, I'd ask if they'd want any condiments such as mayo, mustard, ranch, etc.
I am finding a lot of servers don't do like him to ask if there's anything else. They walk off BEFORE I have a CHANCE to ask for all the things I want. Also, at times, they ask ONE PERSON at the table and leave. I was at Outback once, my mom was seated at the end of the booth and I was with 2 other people, the waiter only asked if my mom wanted another pina colada and then left. He didn't ask if we wanted any refills or if I wanted another margarita as I did want BOTH. He just walked off. A LOT of servers do this.
A lot of servers when you want to ask for a bunch of things they run off or put away their pad and pen without getting your full order. It's really rude and they act like that some customers are rude, well they are rude when they do that. I have asked for things NICELY and they are WALKING AWAY MID-SENTENCE because they don't want to do ALL OF THAT, which is THEIR JOB.
I don't feel every server every time deserves a tip if they are mean and/or rude or they just aren't even trying at all. My husband and I have tipped even above 30% before as well as stiffed. It all depends on the service as far as how you were treated.
Also, he talked about the wait for food, sure what he says is true, but more times than not, ***YOUR SERVER*** has to do with long waits for food. LOTS of times I see servers cleaning up before going to an EMPTY computer or go VOLUNTARILY to ask other tables what they need when they should be going to the computer and THEN going to do their turn. We all have turns. Let's say there's 5 tables of 2 or 3 people at each one. If you were the 1st table out the 5 and your server didn't get called over to the other tables and they don't have any previously ordered items to deliver, then if your server goes to every table by the time you get your order put into the computer it can be 5 or more minutes later than when you actually ordered and that's just not fair as well as that is very much the server's doing. Also, lots of times we have had servers forget items we have ordered, bring out the wrong items, forget to put in the orders in the first place, and put in the orders wrong. So while yes while he was talking about your food has to have time to get made with all of those people is true, it's also true that the SERVERS DO HAVE LOTS OF CONTROL over HOW LONG YOU ACTUALLY ARE WAITING FOR YOUR FOOD.
Do you see them cleaning a table instead of putting in your order? We have had this happen before and I just can't understand that when the computer was right by them? I did report it though to the manager and no we didn't tip that person for being an UNCARING human being. Would they like it if I chose to ignore their order and make them wait longer on purpose for their food when THEY are hungry? It's just mean, MEAN, MEAN!
I also hate the lies that some servers come up when they aren't honest about who is at fault such as the "they forgot" my condiments, when the kitchen staff didn't step out the kitchen, my server or another server did. So there's no "kitchen staff" that's at fault for missing condiments. When they aren't honest, their tip gets lowered to like 9% or 8% or depending on the issue, maybe nothing at all.
Your server should treat you as if that were THEM in the customer's seat!
We now are well beyond that, but we still typically leave a tip that's greater than 20% just for service meeting our basic expectations. He knows how important those tips are to the servers. If the service is above expectations we have left tips as high as 100% of the bill. We have only refused to tip once, and on that one occasion my DH pulled the server and his manager to the side and explained to them exactly why in hopes that the server would learn how to do it better and the manager would know the areas to mentor. He likely was fired, but at least he knew for the next job what to work on!!
