Anyone have any stories about rude guests getting their "just desserts"

[earningmyfins]

Last trip, an older guy was smoking away, flicking his ashes. I pointed out that he was in a no-smoking area as politely as I could. He responded with a smart remark. Normally, he'd be eating his cigarette after that. But, this being Disney, I behave myself. I pointed out the nearest smoking area. He ignores me. A cast member head for him. He quickly palms the cigarette and extinguishes it as the castmember politely tells him that this is a no smoking zone and points out the smoking area. The guy now starts yelling at the castmember, calling him a liar, shows the now extinguished butt and then starts getting in his face. The castmember does not lose his cool. He merely indicates that if the guy wants to smoke he must do it in the smoking zone. The guy starts in on the castmember accusing him of calling HIM a liar. At this point I step in point out that he IS indeed a liar, that we all saw you smoking and that I had asked you twice to stop. I then ask why he is so childish to LIE about what he was doing. No one was going to arrest you or throw you out. You are just being asked to move. The guy just stares at me. The castmember smiles at me. The guy walks away muttering. The castmember says thanks. He then picks up the discarded but and tosses it out. Castmembers rule.

This is a good point. I don't understand how some people can smoke at Disney. There are tons of little kids running around. Umm, second hand smoking anyone? Just think of all the kids who's lungs can go black. It's so rude and disturbing. I've sometimes commented people to put it out but they don't.

 

[Ausdaddy]

I'm not sure if this really relates to this or not but I live in a family with 5 kids (including myself) and it annoys me when I'm at character dining and another family comes up to your table. There is always some foreign kid (or family) rushing up to the table screaming "PLUTO! PLUTO!" or "MICKEY! MICKEY!" and you can never have them to yourselves.

My brother and I are always saying that people should know the rules of character dining.

THE CHARACTERS COME TO YOU.


Oh and another pet peeve of mine is when you see people in wheel chairs who you know don't need to be in them and are in them just to get special assistance. I hate people like that.

While I have had this happen, the cast members have been quick to assist the character and restore order.

 

[SnowFire]

A few years ago, I was riding the monorail with my wife and three kids. At one stop a group of four people sat down across from us. It quickly became clear that this was a mother, father, teenage son, and the son's girlfriend. The son was carrying a can of soda and when he finished it, he thought he would be cool and impress his girlfriend by crushing the can. He then put the crushed can on the seat, clearly planning to leave it there. His father saw the whole thing and clearly didn't see a problem with leaving the can on the seat.

At the next stop, they began to get off. In the most polite voice I could find I said to the son "Excuse me sir, I believe you forgot something." When he gave me a confused look, I motioned to the crushed can. He gave me a nasty stare, but I just smiled back. He looked to his father for support, got none, and then returned to the seat to get the can which he deposited in the nearest trash can.

 

[wedway71]

A few years ago, I was riding the monorail with my wife and three kids. At one stop a group of four people sat down across from us. It quickly became clear that this was a mother, father, teenage son, and the son's girlfriend. The son was carrying a can of soda and when he finished it, he thought he would be cool and impress his girlfriend by crushing the can. He then put the crushed can on the seat, clearly planning to leave it there. His father saw the whole thing and clearly didn't see a problem with leaving the can on the seat.

At the next stop, they began to get off. In the most polite voice I could find I said to the son "Excuse me sir, I believe you forgot something." When he gave me a confused look, I motioned to the crushed can. He gave me a nasty stare, but I just smiled back. He looked to his father for support, got none, and then returned to the seat to get the can which he deposited in the nearest trash can.[/quot

great Job! Alot of times CMs cant do or say anything since they could get in trouble. It is people like you that voice their dislike for people that are rude that helps the cause.

 

[ChipmunkStar]

Maybe it's just me, but this story makes it seem ambiguous about who truly was being more rude, you, or the people who cut. I agree that cutters are annoying, but I don't necessarily agree with your approach.

Had you been there, you would have known. Obviously proper attitudes cannot be described fully in type, and I prefer leaving ethnicities out of my stories as I feel they just make the storyteller seem racist on some level. However, this "gentleman" was of a culture that tends to get hot headed very quickly, and he, unfortunately, followed that stereotype.

I deal with people all day, and am very calm while dealing with them, and that is exactly how I handled that situation in real life. But after being cut in front of by various groups in various lines almost all day, it was finally time to say something to at least one of them, and hope for better for the rest of the day.

 

[Kashyyyk]

Oh and another pet peeve of mine is when you see people in wheel chairs who you know don't need to be in them and are in them just to get special assistance. I hate people like that.

I understand your frustration on this issue, however, may I respectfully make one small point.

I am an adult in my mid thirties. Although you would not know it to look at me, I actually have a chronic, progressive lung disease that can make stairs (and steeply inclined ramps) difficult. I have at times made use of special assistance to enjoy certain attractions with my friends and family. The only other option would be to sit and wait for them to come out. However, this does not stop people from giving me the worst possible looks. I try to remember that they simply don't understand, but it can be hard.

Once, last September (in that terrible humidity), one such lady actually reduced me to tears. I was in line with my friends for Splash Mountain. We were happily waiting in the line, until I saw all those stairs. I completely forgot about them. Since there was no way I was going to be able to climb them, I told my friends I would wait for them to come out. One of my friends explained the situation to a CM, who kindly escorted us to the wheelchair access so I could avoid the stairs. I was completely embarrassed but thankful for the gesture. Well, you'd have thought I committed a crime. The one woman just ahead of us was the worst, giving me the dirtiest look and snickering.

The lesson I learned from this situation is that while there are those that will abuse the system, it is sometimes impossible to know a situation just looking at someone. Many heart and lung diseases are impossible to see until the point of real distress. I would much rather assume there is just cause, than hurt someone with a real need. While I have never made use of a wheelchair, my family and friends are often behind me giving me a gentle push when my own strength will not allow me to keep up.

In times of good health, or when my disease is not aggravated by weather or recent illness, I do not make use of those provisions. But I am glad they exist.

 

[JasonP]

I think it was the first year that Fast Pass was introduced, and my family and I were in line for either Splash or Space Mountain (it was a while ago, so it's a bit fuzzy). There were some cheerleaders (surprise surprise) who were a bit ahead of us in the regular line, when they decided to duck under to the FP line and cut down their wait time. When we turn the next corner we see the girls whining to a CM, who apparently saw them trying to cut back into the regular line. They were escorted off the ride, to the applause of many, much more patient, guests.

That's one of my most favorite occurences in Space Mountain. I love when we just enter the building that nice air conditioning cooling you off, then you see a group of people duck below the Fast Pass line and do that trek all the way to where the CM takes the FP tickets. Then about 10 minutes later you see them walking back up the Fast Pass que. I always say "Nice Try" to those people. =D

 

[JasonP]

Careful - we have had this run-in with ALL types of youth groups, whether they be sports affiliated or otherwise. Guess I take a bit of offense to the "surprise surprise". Though those teenagers were clearly rude, it isn't because they are cheerleaders - it is because they were not taught to behave better by their parents and coaches. As a coach of 68 cheerleaders ages 11 to 18 - my girls behave with the utmost respect to others when we are out in public places as a group, so I know that it is not the "cheerleader in them" that made those young girls, in your experience, misbehave.

To defend the OP, I am sure he is not prejudice against Cheerleaders, but nine times out of ten or geez maybe 9.5 times out of ten ANY type of Disney Group is usually unruly, especially when they are younger. These groups terrorize other park guests, scream and yell all the time, run/jump nearly knocking down Elderly or children. And the worst part is when the group leader or whatever you want to call them is sitting idly by laughing and eating a Mickey Ice-Cream and says...'Awww they are just kids' as they knock down poor little 2 yr Johnny.

So in short try not to take offense, and hopefully you are part of the other .5.

 

[JasonP]

I understand your frustration on this issue, however, may I respectfully make one small point.

I am an adult in my mid thirties. Although you would not know it to look at me, I actually have a chronic, progressive lung disease that can make stairs (and steeply inclined ramps) difficult. I have at times made use of special assistance to enjoy certain attractions with my friends and family. The only other option would be to sit and wait for them to come out. However, this does not stop people from giving me the worst possible looks. I try to remember that they simply don't understand, but it can be hard.

Once, last September (in that terrible humidity), one such lady actually reduced me to tears. I was in line with my friends for Splash Mountain. We were happily waiting in the line, until I saw all those stairs. I completely forgot about them. Since there was no way I was going to be able to climb them, I told my friends I would wait for them to come out. One of my friends explained the situation to a CM, who kindly escorted us to the wheelchair access so I could avoid the stairs. I was completely embarrassed but thankful for the gesture. Well, you'd have thought I committed a crime. The one woman just ahead of us was the worst, giving me the dirtiest look and snickering.

The lesson I learned from this situation is that while there are those that will abuse the system, it is sometimes impossible to know a situation just looking at someone. Many heart and lung diseases are impossible to see until the point of real distress. I would much rather assume there is just cause, than hurt someone with a real need. While I have never made use of a wheelchair, my family and friends are often behind me giving me a gentle push when my own strength will not allow me to keep up.

In times of good health, or when my disease is not aggravated by weather or recent illness, I do not make use of those provisions. But I am glad they exist.

I agree with you and there are absolutely tons of people out there that do in fact need a wheelchair or some other assistance, but unfortunately at Amusement Parks and Theme Parks it's usually not shown to be the case. Not to bring up points previously made in other threads, (http://forums.wdwmagic.com/showthread.php?t=280309) but there are always families sharing wheelchairs, using them as toys, etc just so they can get on a ride quicker. I am not saying this is your case, but unfortunately this happens more often than not.

 

[MouseMadness]

I understand your frustration on this issue, however, may I respectfully make one small point.

I am an adult in my mid thirties. Although you would not know it to look at me, I actually have a chronic, progressive lung disease that can make stairs (and steeply inclined ramps) difficult. I have at times made use of special assistance to enjoy certain attractions with my friends and family. The only other option would be to sit and wait for them to come out. However, this does not stop people from giving me the worst possible looks. I try to remember that they simply don't understand, but it can be hard.

Once, last September (in that terrible humidity), one such lady actually reduced me to tears. I was in line with my friends for Splash Mountain. We were happily waiting in the line, until I saw all those stairs. I completely forgot about them. Since there was no way I was going to be able to climb them, I told my friends I would wait for them to come out. One of my friends explained the situation to a CM, who kindly escorted us to the wheelchair access so I could avoid the stairs. I was completely embarrassed but thankful for the gesture. Well, you'd have thought I committed a crime. The one woman just ahead of us was the worst, giving me the dirtiest look and snickering.

The lesson I learned from this situation is that while there are those that will abuse the system, it is sometimes impossible to know a situation just looking at someone. Many heart and lung diseases are impossible to see until the point of real distress. I would much rather assume there is just cause, than hurt someone with a real need. While I have never made use of a wheelchair, my family and friends are often behind me giving me a gentle push when my own strength will not allow me to keep up.

In times of good health, or when my disease is not aggravated by weather or recent illness, I do not make use of those provisions. But I am glad they exist.

I've read these stories more than a hanful of times, and while it's obviously NOBODY else's business, it would be fun to, from now on, bring a letter from your doctor to hand out to the jackasses who've decided with a visual what is or is not wrong with you :ROFLOL:

I've heard so many of these stories that I believe it may compell me to start asking the judgemental ones where they got their medical degree. :hammer: :lol: I'm perfectly happy to wait with my able bodied self and family in line, or otherwise I'd not go. It's a THEME PARK (WDW or not!) waiting in line is just what you do :shrug:

 

[Gorjus]

I got one that might help fill your bag of the dust. Just remember for everyone #$!&head, there are a hundred little kids who depend one you to make there time at Disney the greatest experience of their lives, you are the magic.

Would that be the stubborn ones, the spoiled ones or the whiney ones? Sorry.

I'm less cynical today. I refilled some pixie dust last night at the Pirate and Princess Party. It absolutely poured but the people that came out anyway came to have a good time. The characters were in a good mood. All was well.

 

[mickeymaniacs]

My brother-in-law has M.D. and although he can walk, stairs can be difficult for him. We are also careful about keeping people back because in crowded areas it's possible to knock him down or if he's tired his legs will just give out. We were getting on BTMRR at DL and he decided instead of hasseling with assisted line(which was packed)he was just going to climb up the 10 or so stairs, so he has ahold of both hand rails and my sis and I are behind him and this lady starts pushing us to get through, my sister turns around and tells her that if she knocks him down then she's going to go too.It only took 1 minute of extra time but this lady thought that she could just barge her way through.You can only tell he has the disease by looking at his calf muscles and forearms and he hates special treatment so it's not always possible to tell that someone has a prob just by looking at them.

 

[UberMouse]

Careful - we have had this run-in with ALL types of youth groups, whether they be sports affiliated or otherwise. Guess I take a bit of offense to the "surprise surprise". Though those teenagers were clearly rude, it isn't because they are cheerleaders - it is because they were not taught to behave better by their parents and coaches. As a coach of 68 cheerleaders ages 11 to 18 - my girls behave with the utmost respect to others when we are out in public places as a group, so I know that it is not the "cheerleader in them" that made those young girls, in your experience, misbehave.

This may not be the case, but when you are not personally looking over them, how do you know how they act?

 

[EHR21]

Rude guests

I was staying at the All Star Sports Resort in March and one night about 11:30 pm there was a group of cheerleaders practicing a routine in the football area in a very quite way when a big group of college guys start screaming and making noise while hitting things. It kind of got out of control, and even there were guys stripping half naked and jumping around the girls (high school). I called the front desk to complain and about 30 seconds later there were like 15 security people in the area and the cleared the area up. All of a sudden the chaperon of the cheerleaders decide to show up and was in one of the security guards face saying the girls were not making noise. I wonder were was he while college kids were stripping and making sexual innuendos in front of the girls...:shrug:

 

[geordie31]

florida is heaven compared to paris lol there dont seem to have any concept of how to queue there form there own come in to yours from the side try to cut you up really rude we had been waiting to have a pic taken with pooh and all of a sudden his couple just appeared from the side trying to cut in line but that didnt last long some couple rammed there buggy right up the guys legs boy did he move lol

 

[msmith]

I understand your frustration on this issue, however, may I respectfully make one small point.

I am an adult in my mid thirties. Although you would not know it to look at me, I actually have a chronic, progressive lung disease that can make stairs (and steeply inclined ramps) difficult. I have at times made use of special assistance to enjoy certain attractions with my friends and family. The only other option would be to sit and wait for them to come out. However, this does not stop people from giving me the worst possible looks. I try to remember that they simply don't understand, but it can be hard.

Once, last September (in that terrible humidity), one such lady actually reduced me to tears. I was in line with my friends for Splash Mountain. We were happily waiting in the line, until I saw all those stairs. I completely forgot about them. Since there was no way I was going to be able to climb them, I told my friends I would wait for them to come out. One of my friends explained the situation to a CM, who kindly escorted us to the wheelchair access so I could avoid the stairs. I was completely embarrassed but thankful for the gesture. Well, you'd have thought I committed a crime. The one woman just ahead of us was the worst, giving me the dirtiest look and snickering.

The lesson I learned from this situation is that while there are those that will abuse the system, it is sometimes impossible to know a situation just looking at someone. Many heart and lung diseases are impossible to see until the point of real distress. I would much rather assume there is just cause, than hurt someone with a real need. While I have never made use of a wheelchair, my family and friends are often behind me giving me a gentle push when my own strength will not allow me to keep up.

In times of good health, or when my disease is not aggravated by weather or recent illness, I do not make use of those provisions. But I am glad they exist.

Similar, but not as serious as a condition...

31 yrs old, very active athlete earlier in my life, now I feel like I have the knees of an 81yr old.

Found out in '95 while prepping for my first surgery that both knees are deformed and I've had severe cartilage damage, arthritis build-up. I've had 2 more surgeries since and while I made our entire last trip in October without needing an ECV, I am currently preparing for surgery #4 and have been in pain for a few months now.

I would not in any way, shape or form be able to walk through the parks for 7 days. Just wouldn't be able to do it. However, I can go for a stretch of 1/2 a day usually without a limp and then all of a sudden something in the knee will 'catch' (possibly dealing with floating bone fragments), and my knee will be locked up for anywhere from 10 minutes to an entire day.

I look fine externally, but if I want to enjoy this trip and want my family to enjoy the trip, I'll be riding an ECV for the duration.

 

[ChipmunkStar]

...I did not understand that last one, geordie. Repeat?

 

[Livster493]

I've noticed the pass couple years that the teenagers at Disney Parks aren;t as obnoxious as they used to be, maybe a new generation. But my mom always gets upset when she see guests smoking and CM refuse to do anything about it, such as on Main Street, Liberty Square, or Frontierland. People are smoking right in front of everyone and no one does a thing. So my mom usually politely asks a CM to ask them to stop smoking and the Cast Member says "I have no authority to do so" or something like that and my mom went raving. She later wrote a letter to Disney and we got 4-5 complimentary 1 Day Park Hoppers. I can't stand it when people break the rules but when CM refuse to ask or do anything, call in a superior it es me off. Excuse the language.

As a former cast member I would like to say that really we don't. We try to ask people and sometimes they do but if they say no we LITERALLY have no authority to do anything because we are freaking doormats. We have to just stand there and wait for security to say something because we have to be all smiley and happy all the time. If it was a park in NY I would have no problem telling that person that they would be ejected if they didn't put it out. Cast Members get threatened with violence, spit at, and cursed at daily because the majority of guests know we can't defend ourselves. In NY you pull that and your is grass. So before judging the Cast Member I ask you to work one, ONE DAY, as a cast member and see how it turns out.

 

[Livster493]

Oh I have story as a former CP (Park Greeter DHS) so I'm glad I am finally able to call this woman out.

So as some of you know that toddlers 2 and under are aloud to enter the park for free. What some of you don't know is that we can't question their age if they don't look like they are under 2. Usually you have parents bring their 3 year olds to the park and pass them off as 2 which is not a big deal. What DID bother me was when a woman came to the turnstile with a 10 year old and a 7 year old. I asked her "do they have tickets?" and she goes "No they are under two." She points to the 7 year old "one" then the 10 "two, they're big babies". I reply "ummm" and she exlaims "THEY LET ME IN MAGIC KINGDOM!" and I couldn't say anything and as she walked away a much older co worker of mine who saw looked at me and said "there is literally nothing we can do". For the rest of my shift my jaw was on the floor. What sickened me as not that she took advantage of the system or that the fact that Cast Members can't really stand up to bull like this but rather that she is teaching her kids to lie, manipulate, and bully others to get what they want. Its freaking disgusting....so lady if you ever see this please revaluate your attitude.

 

[EvanAnderson]

If a CM enforces a rule and guest complains about the rule being enforced, the CM can get in trouble. That has been happening to me of late and that is why I am done enforcing the rules unless it bugs me. Need a new supply of pixie dust.

This is why I don't work onstage in front of guests anymore. Enforce the rules and get cursed out. Do your job and get cursed out. After 3 years I said no more to park guests.