A Long-Overdue Thanks to WDW Dining Reservations Hotline Operator "Jessa"

[Weather_Lady]

...for keeping her head when I was losing mine! Her calm demeanor and patience helped convert a Disney technology glitch nightmare into smooth sailing.

http://forums.wdwmagic.com/threads/...making-adrs-with-my-disney-experience.876416/

 

[UncleMike101]

I have to second this.
I'm not sure if it was the same young lady, but when I had an issue with a couple of ADR's for our upcoming visit, her confident and reassuring tone helped me keep my sense of decorum during a conversation that could have gotten ugly because of a lack of knowledge on the part of another CM.
She worked everything out to my satisfaction and I gave her top scores on the follow up survey.
Good, efficient, dedicated, employees are increasingly harder to find and I hope Disney takes good care of the ones that they have because their good work is what keeps people coming back.

 

[BigTxEars]

I have had nothing but great interaction and experiences with these folks when I call, they are incredible

 

[wbtc]

I agree, the CMs there are excellent and friendly. Imagine how tedious that job must be and they stay so upbeat.