erinshaneb
Member
We just returned from our week at WDW yesterday and I will be posting a trip report when i get a spare minute, but I did want to share this. We started out our trip at OKW, and it was so horrible we had to be transferred to AKL...I was shocked, I assumed that since OKW was a deluxe villa resort it would be up to Disney's standards..NOT EVEN CLOSE !!! I could have stayed at the Motel 6 and had nicer accommodations...It started out okay, we were greeted as we got off of Magical Express by a wonderful women that welcomed my daughter as "princess" and said "welcome home" and walked us inside and then it went downhill from there...She dropped us off at the counter that to me was a bit childish..they had ballons made into shapes of letters spelling out Welcome Home scotch taped the wall behind the counter (oh well, that may be just a matter of opinion)...The lady that checked us was non-chalant about the whole thing and then when I asked her where we were to go now she pointed out the parking pass in the folder..i told her we didn't drive, we flew and she said "oh, head back outside and see bell services..they will help you"..so we tromped back out side and waited in the heat for 15 minutes as they tried to figure out what to do..we had a crib and stroller deliverd to the resort, the crib was found, but not the mattress..then the stroller was found, but the lady that found it couldn't get it down, so the guy she sent back there to find it couldn't find it and it was just a mess..they finally load us onto a dirty golf cart that belched diesel smoke all over us the whole way to the room..The bell services guy was not very friendly and even had the stroller hanging half off the golf cart and I was very afraid it would fall off and I would be responsible....Finally we get to the room and were kinda underwhelmed....we have stayed at All-Stars Movies, Carribbean, Coronado, and AKL and there is a "Disney" standard that all resorts have (regardless of price level)..the room seemed a little dirty, but since we checked in before noon we thought that maid service might not have been there and decided to not worry too much, we unpacked and headed to the park since last year we miss Fantasmic and my daughter was soo upset..That night when we returned we discovered all the other problems..I have taken pics so that you can see i am not a nut case whose standards are way to high...Other than an over-all unfriendly atmosphere (we passed about 20 employees and not one said anything to us) we found these major problems..
I can excuse a little dirt (that can always be cleaned), but the safety issues are unexcuseable !!! This was NOT a Disney hotel..this is our 7th trip in 10 years and we were shocked at the state of this resort..When we returned back to the resort that night and discovered all these issues we heade to the front desk to speak to someone....He offered to move us to another room and at that time, my husband was done...we decided to just move to AKL (which we should have stayed at in the first place, but I wanted to try somewhere different)..They called AKL, made the arrangements and apologized..They did say they were going to credit the cost of the room for the night..When we got to AKL after being at the park on Monday, there was NO reservation !!!! They called, but never transferred us!! So it took another 30 minutes at AKL to figure it out and fix the situation..we did get the credit, but I am not that worried about that...I do have to say the rest of the stay was as it should be...DISNEY quality to the nines....We tried to explain to the people at OKW that when you spend almost 5k on a vacation certain things should be a given...they are clueless, when we left the front desk at OKW we wanted to get some cokes..the store was closed so we asked if they had vending machines and they DIDN'T KNOW !!! He said he could call someone, but......NEVERMIND....I don't think I will ever get my husband to try a "new" place at WDW again...I can say that in the end Disney made good (as if they wouldn't), but it's a damn shame that the first two days of our vacation were filled with such hassles....I am so dissappointed, to me Deluxe Villa MEANS deluxe Villa...there should be a standard across the board for that level and OKW was NO WHERE NEAR IT !!!
https://picasaweb.google.com/110030352883970304605/OKW#
This is a photo album to all the pics
- Hair dye all over the tile in both parts of the master bathroom
- Shower head constantly dripped and leaked
- Cracked tile in the master bath
- Urine stains (or lack of cleaning) at the toilet
- Mold all over the window in the shower
- Access door for jacuzzi tub had broken lock and instead of fixing it they wedged a piece of cardboard in the door to keep it closed (my 20 month old found it crawled under the tub IN the dirt they had been sweeping in there)
- A/C access door also had broken lock and it would swing open all the time
- Leaves all over porch that had been there so long some were starting to rot apart
- Lock on patio door broken
- Cart path for golf course less than 5' from patio
- All tile and shelves in bathroom covered in dust
- No toiletries left in master bath
- Fan in master bath covered in dirt and made horrible noise
- Handles on TV cabinet broken and just spun around
- Broken wire on light in 2nd bedroom
- All lights in 2nd bedroom would be one brightness when you turned them on, then dim to almost unusefulness after 3 minutes
- Fire hose connection outside of villa (glass box on wall) was missing the hose and a fire extingusher was just stuck in the case
- Dirt and mold all over door threshold going to patio
I can excuse a little dirt (that can always be cleaned), but the safety issues are unexcuseable !!! This was NOT a Disney hotel..this is our 7th trip in 10 years and we were shocked at the state of this resort..When we returned back to the resort that night and discovered all these issues we heade to the front desk to speak to someone....He offered to move us to another room and at that time, my husband was done...we decided to just move to AKL (which we should have stayed at in the first place, but I wanted to try somewhere different)..They called AKL, made the arrangements and apologized..They did say they were going to credit the cost of the room for the night..When we got to AKL after being at the park on Monday, there was NO reservation !!!! They called, but never transferred us!! So it took another 30 minutes at AKL to figure it out and fix the situation..we did get the credit, but I am not that worried about that...I do have to say the rest of the stay was as it should be...DISNEY quality to the nines....We tried to explain to the people at OKW that when you spend almost 5k on a vacation certain things should be a given...they are clueless, when we left the front desk at OKW we wanted to get some cokes..the store was closed so we asked if they had vending machines and they DIDN'T KNOW !!! He said he could call someone, but......NEVERMIND....I don't think I will ever get my husband to try a "new" place at WDW again...I can say that in the end Disney made good (as if they wouldn't), but it's a damn shame that the first two days of our vacation were filled with such hassles....I am so dissappointed, to me Deluxe Villa MEANS deluxe Villa...there should be a standard across the board for that level and OKW was NO WHERE NEAR IT !!!
https://picasaweb.google.com/110030352883970304605/OKW#
This is a photo album to all the pics
That room was nasty looking. Honestly, I have seen gas station bathrooms that looked in better shape. 